Scheduling Your First Visit to Clarinda Correctional Facility (Paper Application + Ameelio Walkthrough)
Visiting someone at Clarinda Correctional Facility starts with paperwork - a printed Visitor Application that you sign and mail. There's no online option. Send your completed application to: Mount Pleasant Correctional Facility Attn: Central Records 1200 E. Washington St. Mount Pleasant, IA 52641
Note: Electronic visitor applications aren’t accepted. Plan on printing the form, signing it, and mailing it to Central Records in Mount Pleasant.
Every adult who wants to visit needs to submit their own Visitor Application. Kids don't need separate forms - just list minors on the parent or legal guardian's application. So if two adults are visiting together, that's two applications. Bringing children? Their names go on the parent's form.
- ✓ Submit one printed Visitor Application per adult visitor
- ✓ List minors on the Visitor Application completed by their parent or legal guardian (no separate minor application)
- ✓ Fill in the requested ID details on each adult’s application
After Iowa DOC approves you, you'll schedule visits through the Ameelio App - both in-person and video. Good news: Iowa DOC offers both visit types at no cost to approved friends and family. Get approved first, then book your time slot in Ameelio.
- Create or sign into your Ameelio account - use the app to manage visit scheduling once you’re approved.
- Find the facility - search for and select Clarinda Correctional Facility.
- Choose the visit type - select either an in-person visit or a video visit.
- Pick an available time slot - choose from the openings shown in the app.
- Submit your visit request - send it through the app and watch for the facility’s decision.
Ameelio handles scheduling, but facility staff decide who gets approved. Ameelio can't approve or deny your visitation request. Questions about the application itself - paperwork, who needs to apply, how to list minors - go to Iowa DOC. Check the Visiting Policy or call Centralized Visiting at (319) 385-9511.
Note: Having trouble with the Ameelio app (account setup, password issues, technical glitches)? Check Ameelio's FAQ or submit a support request. DOC recommends including screenshots - it speeds things up.
Denied? You can appeal, but it has to be in writing. Mail your appeal to: Central Visiting Authority Mount Pleasant Correctional Facility 1200 E. Washington St. Mount Pleasant, IA 52641
- Write your appeal letter - clearly state that you’re appealing the visitation denial.
- Include relevant details - add any information that helps explain your situation for review.
- Mail the appeal - send it to:
- Central Visiting Authority
- Mount Pleasant Correctional Facility
- 1200 E. Washington St.
- Mount Pleasant, IA 52641
- Keep copies for your records - save a copy of what you sent and your mailing receipt.
Tips Checklist
- ✓ Print the Visitor Application (electronic submissions aren’t accepted)
- ✓ Sign the application before you mail it
- ✓ Mail the application to:
- ✓ Mount Pleasant Correctional Facility
- ✓ Attn: Central Records
- ✓ 1200 E. Washington St.
- ✓ Mount Pleasant, IA 52641
- ✓ Make sure each adult completes their own application
- ✓ List minors on the parent/legal guardian’s application
- ✓ Double-check the ID details on each adult’s form before mailing
- ✓ After you’re approved, schedule in-person or video visits through the Ameelio App
- ✓ If Ameelio is giving you trouble, use Ameelio’s FAQ or contact Ameelio Support through the request form and attach screenshots
Reminder: In-person and video visits are both free for approved friends and family. Schedule either type through the Ameelio App.
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