How Inmate Phone Calls Work at Clark County Jail (and What They Cost)

Clark County Detention Center (CCDC) uses an inmate phone system operated by ViaPath Technologies. If you run into problems with calls, billing, or your account, ViaPath’s customer service line for CCDC is 1-877-650-4249, and it’s available 24 hours a day, 7 days a week.

CCDC’s published phone rates list a per-minute charge of $0.16 for most collect, debit, and prepaid call types. That per-minute rate is only part of what you’ll spend, though, because the facility also lists separate fees for adding money to an account: $5.95 to fund by telephone, $3.00 to fund by internet, and $0.00 to fund by mail. If you’re trying to budget, start by estimating how many minutes of calls you expect in a week or month, then add the funding fee for the method you plan to use. A small deposit made frequently can end up costing more in fees than a larger deposit made less often.

For online payments, ConnectNetwork’s website and mobile apps accept major credit cards (Visa and MasterCard). Those options are available 24/7, which can be helpful if you’re trying to add funds outside normal business hours.

ConnectNetwork also offers an automated phone payment system that accepts major credit cards (Visa and MasterCard). When you call in to make certain deposit types - like Trust Fund and/or PIN Debit deposits - you may be required to provide the facility “Site ID,” so have the facility information handy before you start the transaction.

For sending money to an inmate’s account, CCDC also lists TouchPay as a vendor for online or phone deposits. TouchPay states that transactions post to the inmate’s account within 24 hours (usually within 15 minutes). If you prefer to handle it by phone, TouchPay’s number is 1-866-232-1899.

At CCDC, inmates are not permitted to receive incoming phone calls. In practice, that means you can’t call the jail and ask to be transferred to a person in custody - calls have to be initiated from inside.

If you need to get an urgent message to someone at CCDC, the facility provides an emergency contact number - but it appears differently in different places. One CCDC page lists (702) 671-5700 for emergencies, while the Spanish-language information lists (702) 671-3900 for emergency contact. Because those numbers conflict, don’t rely on just one without double-checking. For general CCDC contact, the facility also lists 702-671-3900 and the email address ccdc@lvmpd.com.

Practical Tips Budgeting and Support

• ✓ Use $0.16 per minute to estimate call costs (for example, a 15-minute call would be about $2.40 before any funding fees).
• ✓ Add the account funding fee to your budget: $5.95 if you fund by telephone, $3.00 if you fund by internet, or $0.00 if you fund by mail.
• ✓ If you’re making smaller deposits more often, remember you may pay the funding fee each time - plan deposits in a way that fits your budget.

1. Go to the cash deposit kiosk in the CCDC lobby - cash funds may be deposited there.
2. Enter the facility number - use Clark County Detention Center Facility #289101.
3. Provide the inmate’s details - enter the inmate’s name and inmate ID number to complete the deposit.

For general questions, reach CCDC at 702-671-3900 or email ccdc@lvmpd.com.