Setting Up Video Visits with Someone at Clarke County Jail (JailATM costs, schedules, and email option)
Clarke County Jail handles all public visits through online video on JailATM. Here's how to set up your account and work around the jail's visit windows.
All public visitation at Clarke County Jail happens through internet video on JailATM.com. The jail lobby doesn't offer in-person public visits. Attorneys and other professional visitors (judicial, etc.) can still visit at the facility itself.
You'll need to create an account on JailATM.com before you can schedule or start a video visit. If your person was just booked, give it some time. The jail requires inmates to complete intake processing before they can receive visitors, which can take up to 24 hours from booking.
Video visits at Clarke County Jail are available during three daily windows: 9:00 to 11:00 AM, 1:00 to 4:00 PM, and 6:00 to 9:00 PM. Plan your visit for one of these time blocks. You won't be able to connect outside these hours.
- Create your JailATM account: Use JailATM.com and finish the account setup so you can access the video visit options.
- Log in and select the facility: After you sign in, look for Clarke County Jail within the JailATM system.
- Choose your visit type: From there, you can schedule a visit ahead of time or start an on-demand (unscheduled) visit, depending on what’s available during the visit windows.
JailATM pricing at Clarke County Jail depends on whether you schedule ahead or connect on demand. A scheduled 15-minute video visit costs $3.75. Unscheduled (on-demand) visits run $0.25 per minute, so your total depends on how long you stay connected. Want a predictable cost? Go with the scheduled option. Need flexibility? On-demand works, but watch the clock.
Cost tip: For predictable pricing, schedule the 15-minute visit at $3.75. On-demand visits ($0.25 per minute) give you more flexibility but can add up quickly.
If video visits don't work for you, Clarke County Jail also offers email through JailATM.com. Sending a message costs $0.50, and inmates can send emails for $0.50 as well. For personal mail, the jail routes letters to a central processing facility where they're opened and scanned. Inmates can then view the scanned mail electronically on devices for 14 days.
Practical Tips
- ✓ Create your JailATM.com account ahead of time so you’re not troubleshooting at the start of a visit.
- ✓ Plan your visit during the Clarke County Jail windows: 9:00–11:00 AM, 1:00–4:00 PM, or 6:00–9:00 PM.
- ✓ Decide which pricing model you’re using before you connect: $3.75 for a 15-minute scheduled visit, or $0.25 per minute for an unscheduled (on-demand) visit.
- ✓ Have your payment method ready, especially for on-demand visits where the cost depends on minutes used.
Reminder: If the person was recently booked, they may not be eligible for visits until intake processing is complete (up to 24 hours).
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