Colorado

Usually there are two parts: get approved as a visitor, then register with the video provider the facility uses. For CDOC, you submit a visiting application with a copy of your government-issued photo ID through the visiting office, and once approved on the visiting list you can set up and schedule video visits online through Securus. For some county remote visits, the incarcerated person initiates the video session after you log in.

Often you will need to create and fund a phone account with the facility’s provider before calls can connect. For example, GettingOut states you need to create and fund an AdvancePay account with ConnectNetwork to receive phone calls. If your loved one is in a federal BOP facility, the First Step Act guide describes additional monthly phone minutes as an incentive for adults in custody in opt-in status.

Common options include depositing by phone, using a lobby kiosk at the facility, and using the provider’s online system, depending on what that jail or prison uses. GettingOut lists a phone deposit option and says some facilities have lobby kiosks, and it also warns deposits may take up to 72 hours to become active on a Trust and Commissary account. Always confirm the exact method and ID requirements with the facility or vendor before you send funds.

Typically you can send letters and non-nude photos, but the details depend on the facility. Park County, for example, allows letters and photographs without nudity and says no Polaroids, and it notes magazines or softcover books can be sent directly from a publisher or dealer. Facilities may also prohibit items like cash, stamps, stickers, or anything that threatens security.