How to Contact an Inmate at Facility
Need to reach someone at Cleburne County Jail? Start with the jail's main phone line, and confirm current hours before relying on any posted schedule.
The Cleburne County Sheriff's Office main number is 256-463-7336. Whether you're confirming someone is in custody, asking about communication options, or figuring out the right process, this is the best place to start.
The jail is located at 140 Lambert Drive, Heflin, AL 36278. Keep this address handy if you're coordinating a drop-off, planning an in-person visit, or just making sure you've got the right facility.
Note: Phone hours are listed as "Monday – Sunday TBA," so don't assume a specific time window. Call ahead to confirm when staff can take your call.
There's also a kiosk in the front lobby for inmate services. The vendor's contact number is 1-866-516-0115, and their website is gettingout dot com. This is helpful if you need to set up or troubleshoot an inmate account.
Tip: The online inmate roster shows a "Last Updated" timestamp (for example, "2-8-2026 6:00 AM"). Check this first so you know how fresh the information is.
Steps to Follow
- ✓ Call the Cleburne County Sheriff’s Office main line at 256-463-7336
- ✓ If you need inmate services support, use the front-lobby kiosk option or contact the kiosk vendor at 1-866-516-0115
- Treat posted phone hours as unconfirmed - the listing shows “Monday – Sunday TBA,” so a schedule may not be publicly posted.
- Call before you make plans around a time window - confirm when staff can take calls and whether there is anything you need to do before contacting an inmate.
- ✓ Confirm you have the correct facility address before traveling: 140 Lambert Drive, Heflin, AL 36278
- Check the online roster for the person’s listing - use it as a quick way to confirm custody status.
- Look at the “Last Updated” time first - the timestamp tells you whether the roster data is recent enough to rely on.
When you call 256-463-7336, ask about current phone hours while you have someone on the line. The posted hours say "Monday – Sunday TBA," which suggests the schedule may shift or simply isn't published in a fixed format.
Before creating an account or entering payment info for lobby kiosk services, double-check the vendor details. The contact page lists the phone number as 1-866-516-0115 and the website as gettingout dot com.
Note: Use the roster's "Last Updated" timestamp as a reality check (example: "2-8-2026 6:00 AM"). If the timestamp is old or missing, verify status another way before acting on that information.
- ✓ Confirm the facility address before you go: 140 Lambert Drive, Heflin, AL 36278
- ✓ Ask the facility to confirm current in-person procedures before you travel, since policies and schedules can change
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