Who to Call When You Have Questions About an Inmate at Cleburne County Jail

Quick at a Glance

• ✓ Cleburne County Jail (main phone): 256-463-7336
• ✓ GettingOut/kiosk vendor phone (account or kiosk issues): 1-866-516-0115
• ✓ GettingOut website (online vendor account help): www.gettingout.com
• ✓ Cleburne County Jail address: 140 Lambert Drive, Heflin, AL 36278
• ✓ Kiosk location: kiosk in front lobby

Got a question about the lobby kiosk or your GettingOut account? Contact the vendor directly. The phone number is 1-866-516-0115, and you can also visit www.gettingout.com. Use these for kiosk issues or account problems - not for questions about someone's custody status or general jail operations.

For general questions about an inmate, call the jail directly at 256-463-7336. This is your go-to number for anything that isn't related to the lobby kiosk or a GettingOut account.

Can't find someone on the online inmate roster? Check the "Last Updated" timestamp first. The roster page shows when it was last refreshed - for example, "Last Updated: 1-10-2026 3:00 PM." If the timestamp is old, the person you're looking for may have been booked or released since then.

1. Check the roster update time - look for the “Last Updated” timestamp (shown as 1-10-2026 3:00 PM) so you know how current the list is.
2. Call the jail if you still can’t find them - if the roster looks current and the person still isn’t listed, call Cleburne County Jail at 256-463-7336 and ask your question directly.
3. Use the vendor contact for kiosk/account problems - if what you’re dealing with is a GettingOut account or lobby kiosk issue (not the roster itself), use the vendor phone number and website listed on the contact page.

Tips Verify Contact Info

• ✓ Confirm the jail’s main phone number is 256-463-7336.
• ✓ Verify the jail’s street address is 140 Lambert Drive, Heflin, AL 36278.
• ✓ Check that the page still lists a “Kiosk in front lobby,” along with the vendor phone number 1-866-516-0115.
• ✓ For online vendor-account help, use www.gettingout.com.