Cleveland County Detention, NC

Cleveland County Detention offers inmate visitation at two locations in Shelby: 100 Justice Place and 407 McBrayer Street. Visiting days and times are assigned by last name—there's no single schedule that applies to everyone. Check the posted schedule for your location before making the trip. Both sites are operated by the Cleveland County Sheriff's Office and staffed 24/7. Before attending an in-person visit, you'll need to be on the incarcerated person's approved visitor list and follow the facility's visitor application and ID requirements. Visit types and eligibility (in-person contact, non-contact, or video) can vary by housing status and security classification, so confirm what's allowed when you verify the schedule.

Communication issues around Cleveland County Detention usually come down to two things: getting help fast and avoiding scams. If you receive a call or message claiming a loved one is in custody and asking for money, report it through ic3.gov and contact the sheriff's office to file a local report. For emergencies and non-emergencies, the county provides separate contact numbers and lists an E-9-1-1 director for communications questions. The Cleveland County E-9-1-1 Communications Center operates 24/7 with full-time and part-time telecommunicators plus administrative staff. For everyday inmate communication—phone calls, video visits, digital messaging—most facilities use third-party vendors. You'll set up an account to pay, schedule visits, and send messages.

Looking for someone held at Cleveland County Detention? Use the county's online inmate inquiry page powered by CentralSquare's P2C engine. This is separate from North Carolina's Offender Public Information Search (state Offender Locator), which covers state prisons, probationers, and parolees—not county jail rosters. The county search lets you look up a person by name or offender number, and many public rosters support name variations or "sounds like" matching (some require at least one letter in the first-name field). Results typically show identifying details like name and offender numbers (PID/JID), plus booking/arrest dates, charges, and custody status. Roster updates vary—some refresh close to real time, while others update on a county-set schedule.

Need to reach Cleveland County Detention or related county services? Match the situation to the right contact: call 911 for emergencies, and use the county's listed non-emergency numbers for routine questions. The county also lists the E-9-1-1 director as a communications contact. If you think you've been targeted by a scam connected to someone in custody, file a report through IC3 (www.ic3.gov) and call the Cleveland County Sheriff's Office to report it locally. For funeral-escort problems, contact Sergeant Jessica Etters at (704) 484-4938. The county's place-of-worship security guidance includes contact information for the North Carolina Sheriffs' Association. For non-emergencies, have the person's full name and booking ID ready before you call.