How to Find an Inmate and Add Money to Their Account at Cleveland County Detention
Looking for someone at Cleveland County Detention and need to put money on their account? You'll use two county resources: the online inmate inquiry to find their record, and the Detention Center page for deposit options. Here's how to get through both without hitting roadblocks.
Cleveland County runs an online inmate inquiry (their jail roster/search) powered by CentralSquare's P2C engine. Use this to confirm someone's booking record. The results show the primary charge and other booking details you'll need.
The Cleveland County Detention Center page has a button for inmate contact information and instructions on adding money to an account. Start there for deposits. It's the county-posted path to the correct instructions or payment flow.
Prepare Info
- ✓ Inmate’s full name (as it appears in the CentralSquare P2C inmate inquiry)
- ✓ The booking details shown in the search results (use what the roster displays to make sure you have the right person)
- ✓ A quick double-check on the Detention Center page instructions before you submit any payment information
Sometimes the "add money" button routes you to an outside page to complete the transaction. If that happens, slow down and read what the deposit page is asking for. Pay close attention to the inmate identifiers it requires, then match those to what you found in the inmate inquiry. If the button doesn't load correctly, note what you see on-screen so you can describe the problem clearly when asking for help.
- Start from the Detention Center page button. Use the county’s “how to add money” button so you are following the official path.
- Identify where you landed. If the button opens an external deposit page, write down the name shown on that page (or the page title) and what it asks you to enter.
- Confirm the inmate details in the inmate inquiry. Use the Cleveland County P2C inmate inquiry results to make sure you are selecting the correct person and using the same identifying details the roster displays.
- Submit the deposit and save proof. Keep the confirmation number, receipt, and screenshots of any error messages in case you need to follow up.
If you're sent to an outside payment page and the deposit fails, check that page first for contact options. That's usually the fastest way to fix payment issues. Can't resolve it there? Cleveland County lists Communications phone numbers: 9-1-1 for emergencies, 704-484-4822 for non-emergencies. You can also reach Captain Chris Hutchins, E-9-1-1 Director, at 704-484-4875.
Note: Save your deposit confirmation number and take screenshots. If the county button sends you to a vendor and funds don't post, contact the vendor first. Still need help? Call the non-emergency Communications number at 704-484-4822.
Find an Inmate at Cleveland County Detention, NC
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