Who to Call When You Have Questions About an Inmate at Cleveland County Detention

For any emergency in Cleveland County, dial 9-1-1. If your question is not an emergency but you still need law enforcement help or information, call the Cleveland County non-emergency number at 704-484-4822.

Cleveland County's Detention Division runs two facilities in Shelby: the Cleveland County Detention Center at 407 McBrayer Street and the Law Enforcement Detention Center at 100 Justice Place. If you're calling about someone in custody, knowing which location they're at will help staff route your call faster.

Both detention facilities are staffed around the clock, every day of the week. With 68 full-time detention officers in the division, someone is always available to help, even outside normal business hours.

Cleveland County E-9-1-1 Communications also operates 24 hours a day, seven days a week. The Communications Center handles emergency and non-emergency calls for Police, Fire, and EMS. The team includes 20 full-time telecommunicators, 6 part-time telecommunicators, and two administrators.

Knowing how busy the lines get can help set expectations. The E-9-1-1 Center answers about 130,000 phone calls per year on average, with law enforcement calls running around 64,000 per year.

Dealing with an emergency? Call 9-1-1. That's the right number when the situation can't wait.

For non-emergency law enforcement questions, call 704-484-4822. If you're asking about someone held by the Cleveland County Detention Division, mention which facility: the Cleveland County Detention Center at 407 McBrayer Street, Shelby, or the Law Enforcement Detention Center at 100 Justice Place, Shelby.