How to send messages, photos, and packages
Remote video visitation at Cleveland Unit goes through Securus. Each session lasts 60 minutes, costs $10, and you're limited to one remote video visit per month. Schedule through the Securus website. For phone calls, register your telephone number online and include the inmate's TDCJ ID during registration. Phones operate from 5:00 a.m. to 12:00 a.m., calls are capped at 30 minutes, and non-attorney calls may be monitored or recorded. The name on your driver license or state ID must match your phone listing or bill, and you'll need to confirm you're the phone owner and at least 18. Messaging and tablet services vary by unit.
Search for a loved one and send messages and photos in minutes.
Schedule your remote video visit through the Securus website using the vendor’s booking process. At Cleveland Unit, remote video visits are 60 minutes, cost $10, and are limited to one remote video visit per month.
Register your telephone number online through the state's vendor registration system and provide the inmate's TDCJ ID. The name on your driver license or state ID must match your telephone listing or bill, and you'll confirm you're the phone owner and at least 18.
Inmates can access phones from 5:00 a.m. to 12:00 a.m. Calls are limited to 30 minutes, are allowed only to landlines, and non-attorney calls may be monitored or recorded.
Send mail to: PO Box 660400, Dallas, TX 75266-0400. Make sure the inmate’s full name and TDCJ number are on every piece of mail.
Usually, yes. Most personal mail is screened and scanned by a central processor, then delivered electronically to the inmate's secure device or tablet. Legal and privileged mail, along with certain publications, may bypass the central scanning process.
Put the inmate’s full name and ID number on the address, and include your full name and return address; follow standard paper-size and page limits. Don’t enclose cash, loose stamps, food, or other prohibited items.
Since September 1, 2020, only certain people can deposit money: the sender must be on the inmate's approved visitor list or the Inmate Telephone List. Not on one of those lists? The deposit gets blocked—even if the amount, payment type, and address are all correct. Before sending anything, confirm the person making the deposit is an approved sender.
Getting calls from someone in TDCJ starts with enrolling your phone number. Have the inmate's TDCJ ID number ready, and make sure the phone line is actually in your name.
Setting up your TDCJ Online Visitation Scheduler account is the first step toward booking a visit. Here's the exact process: register with your email, verify it, complete the required questionnaire, add the inmate using their 8-digit number, and request approval. Once approved, you can start scheduling.
