Contact an Inmate at Cleveland Unit, TX.

Mail, photos, messaging, and phone/call options for staying in touch.

Overview

Remote video visitation at Cleveland Unit goes through Securus. Each session lasts 60 minutes, costs $10, and you're limited to one remote video visit per month. Schedule through the Securus website. For phone calls, register your telephone number online and include the inmate's TDCJ ID during registration. Phones operate from 5:00 a.m. to 12:00 a.m., calls are capped at 30 minutes, and non-attorney calls may be monitored or recorded. The name on your driver license or state ID must match your phone listing or bill, and you'll need to confirm you're the phone owner and at least 18. Messaging and tablet services vary by unit.

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Quick Facts

Remote video visits via Securus at Cleveland Unit are 60 minutes long and cost $10.00.
Remote video visits at Cleveland Unit are limited to one remote video visit per month and must be scheduled through the Securus website.
To receive inmate telephone calls you must register your telephone number online and provide the inmate's TDCJ ID.
Phones at Cleveland Unit operate from 5:00 a.m. to 12:00 a.m.; calls are limited to 30 minutes and non-attorney calls may be monitored or recorded.
The registrant's name on a driver license or state ID must match the telephone listing or bill, and registrants must confirm they are the phone owner and at least 18.

Contact & Communication Guides

How to Register Your Phone Number to Receive Calls from a TDCJ Inmate

Getting calls from someone in TDCJ starts with enrolling your phone number. Have the inmate's TDCJ ID number ready, and make sure the phone line is actually in your name.

Common Questions

How do I schedule a remote video visit with an inmate at Cleveland Unit?

Schedule your remote video visit through the Securus website using the vendor’s booking process. At Cleveland Unit, remote video visits are 60 minutes, cost $10, and are limited to one remote video visit per month.

How do I register my phone to receive calls from a Cleveland Unit inmate?

Register your telephone number online through the state's vendor registration system and provide the inmate's TDCJ ID. The name on your driver license or state ID must match your telephone listing or bill, and you'll confirm you're the phone owner and at least 18.

When can inmates at Cleveland Unit make phone calls and are calls monitored?

Inmates can access phones from 5:00 a.m. to 12:00 a.m. Calls are limited to 30 minutes, are allowed only to landlines, and non-attorney calls may be monitored or recorded.

What address do I use to send mail to an inmate at Cleveland Unit, TX?

Send mail to: PO Box 660400, Dallas, TX 75266-0400. Make sure the inmate’s full name and TDCJ number are on every piece of mail.

Will my letter be scanned and delivered digitally to an inmate at Cleveland Unit?

Usually, yes. Most personal mail is screened and scanned by a central processor, then delivered electronically to the inmate's secure device or tablet. Legal and privileged mail, along with certain publications, may bypass the central scanning process.

What should I put on the envelope and what is not allowed when mailing to an inmate?

Put the inmate’s full name and ID number on the address, and include your full name and return address; follow standard paper-size and page limits. Don’t enclose cash, loose stamps, food, or other prohibited items.

Other Guides for Cleveland Unit, TX

5 Ways to Deposit Money to an Inmate's Trust Fund (What’s Allowed and What’s Rejected)

Since September 1, 2020, only certain people can deposit money: the sender must be on the inmate's approved visitor list or the Inmate Telephone List. Not on one of those lists? The deposit gets blocked—even if the amount, payment type, and address are all correct. Before sending anything, confirm the person making the deposit is an approved sender.

How to Set Up Your TDCJ Online Visitation Scheduler Account (Step-by-Step)

Setting up your TDCJ Online Visitation Scheduler account is the first step toward booking a visit. Here's the exact process: register with your email, verify it, complete the required questionnaire, add the inmate using their 8-digit number, and request approval. Once approved, you can start scheduling.

How to Update Your Inmate's Visitors List (Limits, Timing, and Who Requests Changes)

Getting on (or off) an inmate's Visitors List in Texas comes down to three things: the 10-name limit, how often changes are allowed, and who has to request them. Here's how it works—and what to do if you hit a snag.

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