What to Do When Your Clinton County Video Visit Isn’t Working
Video visits failing at the last second is beyond frustrating — especially when it means losing precious time with your loved one. Clinton County uses the Securus video system, so troubleshooting usually starts with a few quick device checks. If that doesn't work, reach out to Securus support, then the jail itself as a last resort.
Quick Checks
- ✓ Confirm you’re using the Securus video system for the visit (Securus Video Connect)
- ✓ If you have the option, try the visit in the Securus app and also in a web browser to see which one works better
- ✓ Make sure you’re on the correct account/profile for the person you’re trying to visit
- ✓ Check your internet connection (switch Wi‑Fi networks or move closer to your router if the signal is weak)
- ✓ Restart your phone/tablet/computer, then try again
- ✓ Verify your camera and microphone permissions are allowed for the app or browser you’re using
- ✓ Close other apps/tabs that might be using your camera, microphone, or bandwidth
- ✓ Try a different browser (or switch from browser to the app) if the video won’t load
Can't get your video visit to start? Stuck on a frozen screen or endless connection errors? Call Securus Video Communication support at 1-877-578-3658. They handle login problems, connection failures, audio/video glitches - basically anything technical with the platform.
Sometimes the problem isn't on your end. If you need inmate information, aren't sure what's blocking access, or Securus tells you the jail needs to fix something first, call Clinton County Jail directly at (937) 383-4813 or (937) 383-3292.
If you need to send information by fax, the jail lists (937) 383-0276.
What to Tell Support
- ✓ Your name (as it appears on your visitation account)
- ✓ The incarcerated person’s name and Jail ID number
- ✓ The date and time of the scheduled visit (and whether you scheduled it through the Video Visit Anywhere site)
- ✓ That this is a Clinton County video visit using the Securus Video Connect system
- ✓ The exact error message you’re seeing (or what happens when you try to start the visit)
Quick reference: for platform issues, call Securus at 1-877-578-3658. For jail-specific questions or follow-up, try Clinton County Jail at (937) 383-4813 or (937) 383-3292.
Preventive Tips
- ✓ Schedule your visit through the Video Visit Anywhere site (that’s where Clinton County directs visitors to set appointments)
- ✓ Test your camera, microphone, and internet connection earlier the same day, not right at start time
- ✓ Keep your device and the Securus app/browser you use for the visit updated
- ✓ Plan to sign in a little early so you have time to fix permissions or connection issues before the visit window starts
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