How to send messages, photos, and packages
Staying in touch with someone at Clinton County Jail may include video visits (in-person or remote), phone calls, electronic messaging or eCards, and traditional U.S. mail—but what's available and what it costs depends on the facility. Remote video and electronic messaging usually run through third-party vendors, meaning you'll need to create a vendor account and add the incarcerated person before scheduling or sending anything. Expect calls and remote visits to be monitored or recorded. Phone systems typically rely on the incarcerated person placing outgoing calls to contacts on an authorized list, with billing handled by collect, prepaid (AdvancePay), or inmate-debit options. Vendor setups can change, so check the jail's official page before paying any fees.
Search for a loved one and send messages and photos in minutes.
Sending a letter to someone at Clinton County Jail is still possible, but the process has changed. Personal mail now goes through the Securus Digital Mail Center for scanning, so how you address and package your mail matters—get it wrong and it comes back to you.
Use the jail’s official page to identify the approved video-visit vendor, then create an account with that vendor. Add the incarcerated person (if required), wait for any approvals, and schedule the visit and pay any vendor fees through the vendor system.
At most facilities, incarcerated people place outgoing calls and can only reach approved contacts on an authorized telephone list. Billing varies—it may be collect, prepaid (AdvancePay), or inmate-debit. Follow the facility page or vendor instructions for setup and funding.
Many facilities allow electronic messages, photos, and eCards through a vendor account or a facility tablet system. If the vendor changes, you may need a new login, so confirm the current vendor on the jail’s official page before you pay.
Personal mail is commonly opened and inspected for contraband, so staff may open your letter. Legal mail is typically opened in the inmate’s presence and isn’t read during inspection.
Usually, no—cash and items like stickers, glitter, clippings, and sexually explicit material are commonly prohibited. When prohibited items are included, the mail is often rejected or returned instead of delivered.
If the jail uses mail scanning, your letter gets scanned and delivered electronically to a kiosk or tablet. The original paper may be destroyed or placed in the inmate's property rather than handed to them directly.
Want to add money for commissary? Clinton County Jail gives you a few options: an in-person lobby kiosk, phone support, and the JPay app on your phone.
Clinton County Jail offers video visitation two ways: schedule an onsite kiosk visit at the jail, or set up a remote visit you can join from anywhere with internet access.
Video visits failing at the last second is beyond frustrating — especially when it means losing precious time with your loved one. Clinton County uses the Securus video system, so troubleshooting usually starts with a few quick device checks. If that doesn't work, reach out to Securus support, then the jail itself as a last resort.
