Central New Mexico Correctional Facility

Visiting at Central New Mexico Correctional Facility takes advance planning. You must be on the inmate's approved visitation list—submit your visitor application to the visiting coordinator along with a signed Visitor Statement of Understanding. Once approved, you'll need to renew and resubmit every two years. Visits are by appointment only, typically scheduled Monday through Friday at least one week ahead. No weekend visitation, though most holidays may have visits. When you arrive, expect to register, follow the dress code, and go through screening (metal detectors and drug-detection methods). Visits are generally non-contact unless you're immediate family with proof of kinship. Additional restrictions apply for restrictive housing.

Central New Mexico Correctional Facility doesn't schedule video visits directly. Instead, video visits run through Smart Communication on inmate tablets, and NMCD must approve visitors before anyone can connect. To request a video conference, fill out the Video Schedule Request form (CD-044101.1) and email it to NMCD-video@state.nm.us. For internal scheduling requests, submit the form at least two weeks ahead. Questions about availability? Call 827-8683 or 827-8641. Families should set up an account with the facility's approved communications vendor and keep funds available for phone, messaging, and tablet-based video services. Attorneys and other authorized parties should follow NMCD procedures for special legal calls or unmonitored sessions.

To send money to someone at Central New Mexico Correctional Facility, use a mailed money order that clearly shows the inmate's name and five-digit Corrections number. You must be on the inmate's approved visitor list. Other options may include online or phone payments through approved vendors, or lobby kiosks—commissary purchases come out of the inmate's account. Double-check that you've entered the inmate's full name and facility ID exactly as required, and follow the money-order format so the deposit posts correctly. Many facilities only accept mailed funds from approved senders and may compare your address to the visitor application, so confirm that before mailing anything.

Most family and visitor questions at Central New Mexico Correctional Facility go through Family Constituent Services, reachable by phone or email. When you contact them, include the incarcerated person's full name plus at least one other identifier—state ID number, date of birth, or Social Security number—so your request can be handled quickly. For issues outside general inquiries, you may need a different channel. Facilities typically list a main phone line, an email/info desk, and a records contact for public-records requests. Complaints and commendations are usually accepted by phone, email, letter, or in person. Public-records requests follow statutory timelines using the designated contact.