What to Expect When You Visit CNMCF: Scheduling, Security Screening, and Contact Rules
Visiting someone at CNMCF goes more smoothly when you know the "gate rules" ahead of time. Here's what to expect for scheduling, entry screening, and the limits on physical contact during a visit.
In-person visits at CNMCF are by appointment only. Show up without one and you'll be turned away, no matter how far you've traveled.
Plan your trip for a weekday. CNMCF does not offer visitation on Saturdays or Sundays.
- ✓ Make sure you are on the incarcerated person’s current, approved visitation list before you try to schedule.
- ✓ Reapply when needed. New visitation applications must be submitted every two years.
When you arrive, you'll need to register at the entry point before going any further. One helpful detail: CNMCF gives incarcerated individuals written visitation information within 24 hours of their arrival at the facility, covering visiting days, hours, and ID requirements. Comparing notes with your loved one before you make the trip can save you a headache.
Everyone entering the facility goes through security screening. Expect a metal detector and possibly controlled-substance detection equipment. You may also be screened by dogs trained to detect controlled substances.
Warning: Staff can question visitors at the entry point about contraband, and searches may be required (including a strip search if probable cause exists). Alcohol and controlled substances are prohibited on Department property. Violations can be reported to law enforcement and result in removal. If you choose not to enter, you won't be searched, but you will be escorted off institutional grounds immediately.
CNMCF distinguishes between contact and non-contact visits. During a contact visit, physical contact is limited. A brief hug or kiss is allowed at the beginning and end of the visit, and an incarcerated parent may hold their own children. Prolonged kissing, extended embracing, or anything disruptive to the visiting environment is not permitted.
If you're denied entry or your visit is cancelled, it usually comes down to screening and contraband rules at the door. Bringing (or attempting to bring) alcohol or controlled substances onto Department property can get you removed and reported to law enforcement. Refusing required screening or searches can also end the visit, including refusing a strip search when staff have probable cause to require one.
- Contact Family Constituent Services: Email CDFamilySrvcs@cd.nm.gov or call (505) 827-8710 or (505) 231-4762 and leave a message if no one answers.
- Include the right identifiers: Provide the offender’s full name, NMCD number, DOB and/or SSN (if available), plus your relationship to the offender.
- Ask for the specific next step you need: Explain whether you are trying to resolve a denied visit, confirm your approval status, or figure out what is needed to move forward.
Practical Tips
- ✓ Register when you arrive and be ready to follow staff instructions at the point of entry.
- ✓ Bring the identification the facility requires (your loved one should have written information on ID requirements).
- ✓ Have the incarcerated person’s NMCD number handy for questions and follow-up.
- ✓ Confirm you are on the current approved visitation list before you schedule.
- ✓ Follow the facility’s dress code expectations (the incarcerated person receives written guidance on this after arrival).
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