Contact an Inmate at Central New Mexico Correctional Facility.

Mail, photos, messaging, and phone/call options for staying in touch.

Overview

Central New Mexico Correctional Facility doesn't schedule video visits directly. Sessions happen through Smart Communication on inmate tablets, and you'll need NMCD approval before you can participate. To arrange a video conference, complete the Video Schedule Request form (CD-044101.1) and email it to NMCD-video@state.nm.us. For internal requests, plan ahead and submit about two weeks in advance to allow time for processing. Need help confirming times or availability? Call the scheduling lines at 827-8683 or 827-8641. Since this is a tablet-based system, the incarcerated person will need an account and available funds (or other approved billing) for calls, messages, and video sessions. Get set up with the approved communications vendor before the visit.

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Quick Facts

  • Video visits at Central New Mexico Correctional Facility are conducted through Smart Communication on inmate tablets; the facility no longer schedules video visits directly.
  • Visitors must be approved through the New Mexico Corrections Department (NMCD) before participating in video visits.
  • To schedule a video conference, complete the Video Schedule Request form (CD-044101.1) and email it to NMCD-video@state.nm.us.
  • For scheduling assistance or to check availability for video conferencing, call 827-8683 or 827-8641.

Contact & Communication Guides

Common Questions

How do I schedule a video visit at Central New Mexico Correctional Facility?

Fill out the Video Schedule Request form (CD-044101.1) and email it to NMCD-video@state.nm.us. Internal requests should be submitted about two weeks in advance to allow processing and approval.

Do inmates use tablets for video visits and do visitors need accounts or funds?

Yes. Video visits run through Smart Communication on inmate tablets, not through the facility directly. Tablet-based services typically require an account and available funds (or other approved billing) for calls, messaging, and video sessions. Set up with the approved communications vendor ahead of time.

Who can I call for help checking availability or scheduling a video conference?

Call 827-8683 or 827-8641 for video conferencing scheduling help or to check availability. You can also email the Video Schedule Request form (CD-044101.1) to NMCD-video@state.nm.us.

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