Cocke County Jail, TN

Visiting someone at Cocke County Jail starts with getting approved. You'll need to complete the Visitor Application (CR‑2152) before scheduling a visit. Fill out every section, attach a current photograph, and use a street address (not a P.O. Box) when returning the form to the visiting office or designated official. The facility runs an NCIC background check and typically processes applications within about 30 days. Once approved, you're added to the offender management system. From there, you'll schedule through the jail's scheduling system, which may be an on-site kiosk or an online vendor portal. Visit types and lead times can vary. You can add funds online for commissary and phone accounts through Access Corrections or Inmate Sales.

You can deposit money for commissary and phone services at Cocke County Jail online through Access Corrections or Inmate Sales. Set up and fund the account on the vendor site before you expect calling access or commissary purchases. For routine questions, contact the Jail Annex at 423-613-9128 or the Old Jail at 423-623-6239. In an emergency, call 911. For non-emergencies and incident reports, call Central Dispatch at 423-623-3064. After office hours, you can ask Central Dispatch to have a deputy return your call. Keep in mind that most Tennessee jails use third-party phone and messaging vendors. Calls are typically outbound only and are usually monitored or recorded.

Cocke County Jail accepts online deposits for inmate commissary and phone accounts through Access Corrections and Inmate Sales. These are the only channels the facility lists for adding money. To make a deposit, search for the incarcerated person using their full name plus their facility ID or birthdate, then follow the vendor prompts to enter payment details and confirm. Any convenience or processing fees are shown during checkout. Posting times can vary, so keep your receipt and allow 1 to 2 business days for some deposits to appear. For physical items, anything beyond permitted new-inmate items must be purchased through the facility Commissary Kiosk. If funds don't post when expected, contact the facility through its usual channels.