Setting Up Your Securus Phone Account for Calls to Coffee Correctional Institute

Head to the Securus Technologies website to create your account. You'll pick the option that works for you - pre-paid, collect, or direct-bill. Fund it, and you're ready to receive calls from Coffee Correctional Institute.

Prefer to do it by phone? Call 1-800-844-6591 to set up a pre-paid, collect, or direct-bill account. This is also a good option if you hit a snag online and want someone to walk you through it.

Securus caps pre-paid collect deposits at $200.00 each. Need to add more? You'll have to make multiple deposits.

Assume every call is being listened to. Calls may be monitored and recorded, so stick to family updates and practical matters rather than anything sensitive.

Each call maxes out at 25 minutes. Prioritize what you want to cover - the line will disconnect when time's up.

• ✓ Three-way calling is not permitted.
• ✓ Call forwarding is not permitted.

Calls only go through to numbers on your loved one's Call Allow List. If your number isn't on it, the call won't connect. Make sure they've added you before you expect a call.

Practical Tips

• ✓ Add more than one phone number to your Securus account (for example, your cell and a trusted family member’s number) so you have a backup if one line has issues.
• ✓ Do a test run early: set up and fund the account before you’re expecting the first call, so you’re not troubleshooting while the call window is happening.
• ✓ Keep a simple record of your deposits (date/amount) so it’s easier to track your balance and spot problems quickly.
• ✓ If calls keep failing, double-check that the number you’re using is the exact number on the offender’s Call Allow List (including area code).