What Phone Calls Actually Cost from Coffee Correctional (and How to Set Up an Account)
Phone time matters — but the setup and pricing can trip you up at first. Here's how calling works at Coffee Correctional, what calls actually cost, and how to get your account ready so you don't miss a single one.
Phone calls from Coffee Correctional go through Securus. To receive calls and manage costs, set up either a pre-paid collect account or a direct-bill account. You can do this online at Securus or by calling 1-800-844-6591.
Juggling more than one phone? You can add multiple numbers to a single pre-paid collect account - handy if you want calls reaching you at home and at work.
Calls from Coffee Correctional through Securus run $0.06 per minute according to the published rate table.
Full-length calls are where the cost adds up. At $0.06 per minute, a 25-minute call comes to $1.50. If your loved one uses the full time allowed, that's the amount to budget for each call.
Plan your deposits around the cap: Securus limits you to $200.00 per deposit. Need to add more? You'll have to split it into separate transactions.
Calls max out at 25 minutes. Get the important updates in early and save the extras for next time.
Note: Calls may be monitored and recorded, so assume anything said on the line can be reviewed.
Warning: Call forwarding and three-way calling are not permitted, so don’t try to patch in another person or route the call through a forwarded line.
Money on the account isn't enough - your number also has to be approved. Calls only go through to numbers on the offender's Call Allow List. If you're not on it, the call won't connect.
There's also an option on the inside: offenders can transfer money from their trust accounts to Securus debit calling accounts in $1 increments. Useful when they're managing their call balance dollar by dollar.
- Decide which billing option you want - Securus offers pre-paid collect and direct-bill accounts for friends and family.
- Set up the account online - create and fund the account through Securus online.
- Or set it up by phone - call Securus at 1-800-844-6591 to get a pre-paid collect or direct-bill account started.
Once your account is open, you can add more numbers. Securus lets you link multiple phone numbers to a single pre-paid collect account.
Practical Tips
- ✓ Confirm your number is on the offender’s Call Allow List before you expect calls.
- ✓ Keep the $200.00-per-deposit limit in mind when you fund the account.
- ✓ Assume calls may be monitored and recorded.
- ✓ Watch the clock: each call can last up to 25 minutes.
- ✓ Don’t use call forwarding or three-way calling - those aren’t permitted.
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