How to Contact an Inmate at Coffee Creek Corrections Facility, OR (WA)
Oregon DOC facilities use two separate account types for communication and purchases. The phone account covers phone calls, electronic messaging, and tablet services. The commissary (trust) account is different. That money goes toward facility items like snacks, toiletries, and other goods. Knowing which account you're funding upfront will save you a lot of frustration.
Before you can receive phone calls, some setup is required. Friends and family need to create an ICSolutions account and complete phone-number validation. This requirement took effect October 17, 2022. If you run into problems with the account or validation process, call ICSolutions customer support at 888-506-8407.
Note: This draft only covers the two items above (separate phone vs commissary accounts, and ICSolutions phone-number validation with the support number). For Coffee Creek specific rules like mail restrictions, visiting hours, fees, or which services are available, you will need to verify directly with the facility or Oregon DOC.
Steps to Follow
- ✓ Set up your ICSolutions account.
- ✓ Complete phone-number validation so you can receive calls.
- ✓ Save ICSolutions customer support: 888-506-8407.
- ✓ Use the phone account for calling, electronic messaging, and tablet services.
- ✓ Use the commissary (trust) account for snacks, toiletries, and other facility goods.
- ✓ Before you add money, double-check which account you are funding so it goes to the right place.
Before putting time or money into any setup, confirm the details that can vary by location. Check whether Coffee Creek uses ICSolutions for phone calls and whether there are extra enrollment steps beyond creating an account and completing phone-number validation. Also confirm how the phone-account versus commissary (trust) account split works at Coffee Creek, especially if you want to support both communication and basic purchases. Finally, verify that the ICSolutions support number (888-506-8407) is still current.
- Call ICSolutions customer support (888-506-8407) - Ask what you need to do to complete phone-number validation and confirm whether Coffee Creek is supported under their system.
- Contact Coffee Creek directly - Confirm any facility-specific requirements for phone calls and account setup. (The facility phone number is not included in the evidence for this draft, so you will need to look it up.)
- Check Oregon DOC for current updates - Policies and providers can change, so verify any recent announcements before you rely on older instructions.
Find an Inmate at Coffee Creek Facility, Or
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