Penmate Inmate Support Guides

Who to call when you have questions about visiting Coffee Creek Correctional Facility

Stuck on the visiting application, paperwork, or scheduling for Coffee Creek? Here's who to call depending on what you need help with.

• 1 min read • oregon.gov
Who to call when you have questions about visiting Coffee Creek Correctional Facility

For questions about the Oregon DOC visiting application - what to put on the form, how to answer a specific section, or what might be missing - call the Visiting Services Unit at 503-378-2883. This is your best starting point for application help before you submit.

Email option: You can also reach the Visitor Services Unit at DOC.Visitors@doc.oregon.gov for visitor-application or visiting questions.

Who to call when you have questions about visiting Coffee Creek Correctional Facility

Once your application is complete, email it to DOC.Visitors@doc.oregon.gov. This inbox also handles general visiting questions related to your paperwork.

  • ✓ Fax completed visiting applications or other visitor documents to (503) 373-1173

Having trouble with ICSolutions - like validating your phone number or setting up your account? Call ICSolutions customer support at 888-506-8407.

If the person you're visiting is in special housing (DSU, SHU, or MHI), you'll need to schedule directly with the facility. Call Coffee Creek at 503-570-6421 and ask for SHU staff. These visits can't be booked through ICSolutions, so calling is the only way to set one up.

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Before your first visit to Coffee Creek: a printable checklist

Your first visit goes smoother when you show up with the right ID, the right clothes, and only what Coffee Creek allows inside. Use the sections below to pack once - and avoid getting turned away at the door.

Coffee Creek’s visit scheduling change (effective Dec 1, 2025): what families must do

Starting December 1, 2025, you can't just show up and hope for a visit at Coffee Creek. In-person visits now require advance scheduling through ICSolutions - and you'll still need to be on the approved visitor list to get through the door.

Phone & Messaging

How to Contact an Inmate at Coffee Creek Corrections Facility, OR (WA)

Oregon DOC facilities use two separate account types for communication and purchases. The phone account covers phone calls, electronic messaging, and tablet services. The commissary (trust) account is different. That money goes toward facility items like snacks, toiletries, and other goods. Knowing which account you're funding upfront will save you a lot of frustration.