How to send messages, photos, and packages
People in custody at Coffee Correctional Inst. can stay in touch through phone calls, video visits, and electronic messaging. The exact options and rules vary based on the vendor and housing status. Coffee Correctional uses ICSolutions for phone service. Friends and family must validate their phone number with ICSolutions before receiving calls. You'll typically encounter two main account types: phone accounts (calls, messaging, tablet services) and commissary or trust accounts used for purchases and other services. For on-site video visits through ICSolutions, the confirmation code is typically the phone number tied to the account plus the 4-digit PIN you set during registration. Special-housing scheduling rules may differ and can require calling the institution.
Search for a loved one and send messages and photos in minutes.
Writing to someone at Coffee Creek? Small details matter. These Oregon DOC mail rules (effective for mail postmarked after January 13, 2025) cover what you can send, paper and envelope requirements, and how to address everything so it actually gets accepted.
Register with ICSolutions and verify your phone number, since validation is required before you can receive calls from Coffee Correctional Inst. If you run into verification problems, call ICSolutions customer support at 888-506-8407.
You will typically use two types of accounts: a phone account for calls, messaging, and tablet services, and a commissary or trust account for purchases and other services.
For ICSolutions on-site video visits, the confirmation code is the telephone number linked to the account plus the 4-digit PIN you chose during registration.
Your first visit goes smoother when you show up with the right ID, the right clothes, and only what Coffee Creek allows inside. Use the sections below to pack once—and avoid getting turned away at the door.
Starting December 1, 2025, you can't just show up and hope for a visit at Coffee Creek. In-person visits now require advance scheduling through ICSolutions—and you'll still need to be on the approved visitor list to get through the door.
Oregon DOC facilities use two separate account types for communication and purchases. The phone account covers phone calls, electronic messaging, and tablet services. The commissary (trust) account is different. That money goes toward facility items like snacks, toiletries, and other goods. Knowing which account you're funding upfront will save you a lot of frustration.
