Penmate Inmate Support Guides
Phone & Messaging

Video Visits at Coffield Unit: Kiosk (Securus) vs. Tablet (TDCJ Portal) — What’s the Difference?

Trying to set up a video visit for someone at Coffield Unit? The first step is figuring out which type of video visit you're booking. The scheduling process, rules, and cost all depend on whether you're going with a remote kiosk visit (through Securus) or a tablet visit (through the TDCJ portal).

• 2 min read Verified from official sources

A remote video visit is a live video call that happens through a kiosk. You schedule it through the Securus website. If you're looking for the "remote" or "kiosk" option, start there. That's where you'll create and manage the appointment.

Tablet video visits work differently. You schedule these through the TDCJ visitation portal, not the vendor website. If you keep ending up on the wrong scheduling screen, that's probably why. Kiosk visits and tablet visits run through two completely separate systems.

Remote kiosk video visits have clear limits. Eligible inmates can have one per month, and each session lasts up to 60 minutes. Keep that monthly cap in mind if you're coordinating around work schedules or trying to share time with multiple family members.

Don't miss this: Remote kiosk visits are limited to one per month for eligible inmates. Each session runs up to 60 minutes.

Securus remote video visits cost $10.00 for a 60-minute session. If you run into technical problems or account issues, Securus customer service is available at (877) 578-3658.

  • ✓ Expect to pay $10.00 for a 60-minute Securus remote video visit
  • ✓ Plan around the set session length (60 minutes)
  • ✓ If something goes wrong on the vendor side, call Securus at (877) 578-3658

The biggest difference most families notice right away is where you schedule. Remote kiosk visits go through the Securus website. Tablet visits go through the TDCJ visitation portal. If you're troubleshooting a scheduling issue, start by confirming which type of visit you're booking, then head to the correct system.

The remote kiosk option also comes with a strict planning constraint. Eligible inmates get one remote video visit per month, up to 60 minutes. If you want a longer conversation, you'll need to use that hour wisely. Planning to space out contact throughout the month? Keep in mind you only get one kiosk slot, so think ahead.

Cost and support can make the difference for kiosk visits. Securus charges $10.00 per 60-minute remote video visit. If you hit a technical or account problem, their customer service line at (877) 578-3658 can help you salvage a scheduled visit quickly.

Which should you choose? For a remote kiosk visit, schedule through the Securus website. Expect to pay $10.00 for up to 60 minutes, with a once-per-month limit for eligible inmates. For a tablet visit, schedule through the TDCJ visitation portal.

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