Video Visits at Coffield Unit: Kiosk (Securus) vs. TDCJ Tablet — What’s the Difference?

TDCJ offers two types of video visitation. The first is a remote video visit through a kiosk (the Securus option). The second is a video visit on a TDCJ tablet. They're not interchangeable, and booking works differently for each: kiosk visits go through the vendor's website, while tablet visits are scheduled through the TDCJ online visitation portal.

Whichever option you use, watch the clock. Remote video visits start and end at the scheduled times - no extensions. Log in late or fumble with setup, and you'll lose part of your visit.

For remote kiosk video visits, you'll schedule through the vendor website. If you're using Securus, follow their registration and scheduling instructions - TDCJ directs visitors there for remote kiosk visitation.

For TDCJ tablet video visits, schedule through the TDCJ visitation portal at https://visitation.tdcj.texas.gov/Visitation/. Not sure which type applies to your situation at Coffield? Confirm the visit type first. Otherwise, you might waste time registering on the wrong platform.

For the vendor-run remote kiosk option through Securus, the limits and costs are straightforward. Eligible inmates get one remote video visit per month, lasting up to 60 minutes. Securus charges $10.00 per session.

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• ✓ Confirm whether you’re booking a remote kiosk (vendor/Securus) video visit or a TDCJ tablet video visit.
• ✓ Use the correct scheduling channel: vendor website for remote kiosk visits; TDCJ visitation portal for tablet visits.
• ✓ Don’t wait until the last minute - since each system uses scheduled time slots, you’ll have an easier time if you plan ahead.

1. Double-check you’re troubleshooting the right system - Remote kiosk visits are handled through the vendor (Securus), while tablet visits are scheduled through the TDCJ visitation portal.
2. Use the vendor’s help resources first - If your issue is with a Securus remote video visit, start with the troubleshooting guidance inside your Securus account.
3. Call Securus Customer Service if the problem continues - For Securus remote video visit issues, contact the Securus Customer Service Center at (877) 578-3658.