How to Contact an Inmate at Facility

Collier County jails use Smartinmate.com for two-way electronic messaging between inmates and their family or friends. If you want to send a written message and get a reply through the same system, this is where to start.

Smartinmate delivers messages faster than traditional mail. The facility promotes it as near real time. You can also send photos to an inmate through the system, which is a meaningful way to stay connected when you can't visit in person.

Steps to Follow

• ✓ Use Smartinmate.com as the messaging platform for Collier County jail inmates
• ✓ Create an account so you can send and receive two-way electronic messages
• ✓ Send your message through Smartinmate and watch for replies in the same system
• ✓ If you want to share pictures, use Smartinmate’s photo-sending option

1. Go to Smartinmate.com: This is the service Collier County jails use for two-way electronic messages.
2. Find the inmate and set up your account: Follow the prompts on Smartinmate so you can send messages through the system.
3. Write your message: Compose what you want to say and send it through Smartinmate.
4. Send photos if you choose: Use Smartinmate’s photo feature, and follow the platform’s requirements when you attach images.

Before you spend money or upload anything, confirm the details that could affect delivery. That means any fees, what kinds of photos are allowed, accepted file types, size limits, and whether messages or photos go through a review before reaching the inmate. Also check whether there are message length limits, whether your account needs extra verification, and how long delivery actually takes.

Need help confirming communication policies? Call the Collier County Sheriff's communications center at 239-252-9300. This is a non-emergency line, so you won't be able to send messages to an inmate through it. But the staff there can point you toward the right policy or department.