Collin County Detention Facility

Visiting someone at Collin County Detention Facility takes some planning, but the rules are straightforward. Visits are strictly time-limited—arrive early and check the posted schedule on the facility's website before you go. Sign-up deadlines and visit windows are enforced, and times can change without notice. You can't sign up less than one hour before a scheduled start time. To get in, you must be on the inmate's approved visitation list and show photo ID to receive a visitor pass. Only one adult visitor is allowed per inmate per visitation day. Visits with children are space-limited and must meet relationship and age requirements. Follow the dress code, leave personal items out of the visitation area, and know that visits may be denied for safety or security reasons.

Collin County Detention Facility won't accept messages for inmates, and inmates can't receive incoming phone calls—you can't leave a message with the jail for someone to get later. Phone contact is outbound only through prepaid calling accounts. Friends and family can add money to phone accounts through ICSolutions, and inmates can also buy phone time through commissary using their trust account. The facility provides tablet hardware at no cost, but paid services like messaging, photo sharing, and on-demand video are charged to the inmate's trust fund or can be paid through the GettingOut app. Account setup, funding, scheduling, and related orders are handled through Access Corrections and Access Securepak.

Collin County Detention Facility no longer accepts personal mail at the front desk. Personal letters must be mailed to a designated P.O. Box in Phoenix, MD for processing. Staff won't take mail in person—the postmaster handles incoming mail, and improperly addressed items may be returned to sender. Accepted mail is screened and scanned so the incarcerated person can view it on facility kiosks. Want original photos returned? Include a stamped, self-addressed envelope. Legal mail and publications follow different rules: they must come directly from a publisher, distributor, or authorized retailer to the facility street address. Only new newspapers, magazines, and softcover books shipped from a warehouse distributor or publisher are accepted. Commissary and care packages must be ordered through Access Securepak. Checks and money orders are no longer accepted via personal mail.

At Collin County Detention Facility, a personal inmate money account is created at admission. Any cash found during booking gets deposited into that account for later use. Money on the account covers commissary purchases, telephone calls, and self-release (bail) when applicable. You can add funds through the Access Corrections mobile app, at facility kiosks, by phone at 636-888-7004, through CashPayToday walk-in retailers, or by sending money orders using the facility's secure lockbox instructions. Commissary cash must be deposited at a kiosk, and the Bonds Office accepts cash only for bonding transactions. You can also order commissary and care packages through Access Securepak for direct delivery. Don't mail cash—expect vendor or kiosk service fees on deposits.