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How to Contact an Inmate at Colorado State Penitentiary (CO)

Getting in touch with someone at Colorado State Penitentiary starts with two things: getting approved on their visiting list, and setting up an account through Securus (the Colorado Department of Corrections video visitation provider).

• 2 min read Based on general CO policies
How to Contact an Inmate at Colorado State Penitentiary (CO)

Approval comes first. You must be on the inmate's visiting list before you can create a Securus video visiting account or schedule any visits. This applies to everyone who appears on screen during the call, not just the person booking it.

Once approved, you'll handle everything through Securus, the Colorado Department of Corrections provider for inmate communications. Account setup and scheduling happen on their platform, not directly through the facility.

Note: All Securus eMessaging content, including messages, photos, and VideoGrams, is subject to review by the facility.

How to Contact an Inmate at Colorado State Penitentiary (CO)

Steps to Follow

  • ✓ Confirm you are approved on the inmate’s visiting list before trying to set up video visitation through Securus.
  • ✓ Create your video visiting account online through Securus.
  • ✓ Make sure every person who will appear on the video visit is approved on the inmate’s visiting list.
  • ✓ Schedule the video visit online through Securus once approvals are in place.
  1. Send your message, photo, or VideoGram through Securus eMessaging. The facility reviews content.
  2. Watch your inbox for a rejection notice. If a message, photo, or VideoGram is rejected (or the incarcerated individual’s reply is rejected), you will receive a reject message in your inbox with the reason for the rejection.

Tip: Stamps used for Securus eMessaging messages or attachments are not refunded if the item is rejected, so double-check what you are sending before you hit send.

Before spending time on setup, confirm you're actually on the inmate's approved visiting list. Video visits run through Securus, so make sure you're following the current account setup and scheduling process for Colorado Department of Corrections facilities.

If you're using Securus eMessaging, plan for review delays and possible rejection. Messages, photos, and VideoGrams all go through facility review. Rejected items come with an explanation in your inbox. Stamps aren't refunded when content gets rejected, so check the current rules before sending anything.

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