Setting Up Video Visits at Colorado State Penitentiary: What You Need to Know
Video visits at Colorado State Penitentiary run through Securus, but you can't schedule anything until you're approved on the incarcerated person's visiting list. Once you're set up, make sure everyone who will be on camera is also approved. Otherwise, your visit could get cut off or your visiting privileges suspended.
Before you create a video visitation account or book a time, confirm you're officially approved on the inmate's visiting list. At Colorado State Penitentiary, that approval is the gatekeeper. Once your name is on the list, you can set up your video visiting account and schedule visits online through Securus.
Securus handles the Colorado DOC video visiting system, including account setup and scheduling. If you're not seeing scheduling options, the issue usually traces back to one thing: you need to be approved on the visiting list before Securus will let you move forward.
During a video visit, everyone who appears on camera must be an approved visitor. If an unapproved person shows up on screen, the visit can be terminated. It can also trigger a suspension of your visiting privileges. This rule is enforced, so set expectations ahead of time with anyone in your home: if they're not approved, they shouldn't be visible on the call.
- ✓ First violation: visiting privileges may be suspended for 30 days (after review by the administrative head)
- ✓ Second violation: visiting privileges may be suspended for 90 days (after review)
- ✓ Third violation: visiting privileges may be suspended for one year (after review)
Need a refund for a video visit? Contact Securus directly. Refunds are handled by the provider, not the facility.
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