Setting up AdvancePay so your loved one can call from Columbia CI

AdvancePay is a prepaid calling account that lets you set aside money specifically for calls from your loved one at Columbia CI. Instead of scrambling to pay each time they try to reach you, the funds are already there waiting.

Payments

• ✓ Pay with select credit cards or cash
• ✓ Mail a personal check, cashier’s check, or money order
• ✓ Mail payments to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722

Need help? Call (866) 732-9098. This line handles both customer service and the automated system, so it's your go-to for billing questions or account issues.

1. Decide how you want to fund the account - You can pay using select credit cards or cash, or you can send a personal check, cashier’s check, or money order.
2. If you’re mailing payment, label it correctly - Put your 10-digit telephone number on the check or money order; that number is the AdvancePay account number.
3. Mail checks or money orders to the AdvancePay payment address - Send it to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.
4. Use the support line if you get stuck or want to confirm details - Call (866) 732-9098 for customer service or the automated system.