Setting Up AdvancePay to Receive Calls from Someone at Columbia Correctional

AdvancePay is a prepaid calling service. You put money on your phone number, and your incarcerated family member or friend calls you using those funds.

Think of AdvancePay as prepaid minutes for your phone number. Once you add money, the incarcerated person can call you and the cost comes out of your existing balance. This setup means you're not waiting for a surprise bill or scrambling to accept calls without funds available. As long as your balance covers the call, you're good to go.

1. Go to ConnectNetwork and choose “Create Account” - look for the “Create Account” button on the site.
2. Enter your profile information carefully - fill out the Profile Information/Account & Security Information fields.
3. Match your name to your government-issued photo ID - enter your first and last name exactly as they appear on your ID (for example, your driver’s license). This may need to match official visitation information for security purposes.
4. Agree to the Terms and Conditions and submit - check the box to accept the Terms and Conditions, then select “Submit.”

Running into problems? For billing questions, account access issues, or general troubleshooting, contact ConnectNetwork Customer Service at (866) 732-9098. You can also manage your account at www.connectnetwork.com.

• ✓ Call ConnectNetwork Customer Service: (866) 732-9098
• ✓ Use www.connectnetwork.com for AdvancePay account management and help

Not getting calls? Start with the basics: make sure your AdvancePay phone number actually has funds loaded. No balance means no calls. Also double-check your ConnectNetwork profile details, especially your name. It needs to match your government-issued photo ID exactly - mismatches create avoidable verification headaches.