How to send messages, photos, and packages
Phone calls start with setting up a ConnectNetwork account. Click "Create Account" and enter your name exactly as it appears on your government-issued ID—this matters for security verification. Columbia uses AdvancePay, a prepaid service that lets you fund a phone number so the incarcerated person can call you using that balance. Since calls from inside are outgoing only, prepaid is the standard way to receive them. Need help? Contact ConnectNetwork at (866) 732-9098 or visit www.connectnetwork.com. Florida facilities sometimes offer e-messaging, tablet messaging, or remote video visits, but availability varies by location.
Search for a loved one and send messages and photos in minutes.
Set up AdvancePay to fund your phone number—the incarcerated person calls you using that balance. For help, call ConnectNetwork at (866) 732-9098 or visit www.connectnetwork.com.
Use your legal first and last name when you click “Create Account” in ConnectNetwork. Your name should match your government-issued ID for visitation and security verification.
Contact ConnectNetwork customer service at (866) 732-9098 or visit www.connectnetwork.com for AdvancePay support and account questions.
Most routine personal mail is opened and inspected, and many facilities also scan non-privileged correspondence for electronic delivery. Privileged/legal mail is handled separately under stricter procedures.
Use the inmate’s full name and booking/ID number, and put your full return address on every piece of mail. Stick with plain paper and envelopes that meet typical size and content rules, and avoid prohibited materials.
Mail JPay money orders to: JPay, PO Box 260130, Hollywood, FL 33026 (per the JPAY coupon).
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