Setting Up Video Visits at Columbia County Prison: Step-by-step Walkthrough

Columbia County Prison's video visitation works with either a Windows computer with a camera or an Android phone. Make sure your device fits one of those options before you try to schedule. All visits - virtual or in-person - are subject to monitoring and recording. Treat your video visit like you would an in-person visit: keep it appropriate and assume someone's watching.

1. Go to the ICSolutions website - Head to www.icsolutions.com.
2. Create your account - Follow the prompts to register as a family member or friend.
3. Log in and confirm you’re set up - Registration comes first; you’ll need to be registered before you can schedule a video visit.

Virtual visits have a firm scheduling window: at least 24 hours before the appointment, up to two weeks in advance. Trying to book for tomorrow? Don't wait - lock it in as soon as you know your preferred day and time.

Remote video visits cost $8.75 for a 25-minute session. You'll pay when you schedule, so double-check the day and time before confirming - you don't want to pay for a slot you can't make.

The biggest scheduling mistake? Picking a time that doesn't match your loved one's housing unit. Columbia County Prison uses three time blocks, but availability depends on where they're housed. The video visitation blocks are: 8:30 AM–12:30 PM 1:30 PM–3:30 PM 4:30 PM–9:30 PM Housing Units A, B, B-ISO, C, DN, DS, F, and Medical have virtual visitation seven days a week during those blocks. Housing Unit E (RHU) and the Gym only have virtual visitation on Sunday. Not sure which unit your loved one is in? Confirm that first, then pick a time inside the correct window.

• ✓ Confirm your loved one’s housing unit before you book.
• ✓ If they’re in A, B, B-ISO, C, DN, DS, F, or Medical, choose any day (Sun–Sat) within the blocks: 8:30 AM–12:30 PM, 1:30 PM–3:30 PM, or 4:30 PM–9:30 PM.
• ✓ If they’re in E (RHU) or the Gym, only book on Sunday within those same blocks.
• ✓ Match the visit time to the correct block before you finalize the appointment.

If your connection drops during an off-site video visit, you can't jump back in - and the session isn't refundable. Protect that time: use reliable internet, log in early, and avoid starting from a spot where service might cut out.

Checklist Previsit

• ✓ Register and log in through www.icsolutions.com before you try to schedule.
• ✓ Schedule at least 24 hours ahead (and no more than two weeks out).
• ✓ Confirm your loved one’s housing unit, then pick a time inside the correct housing-unit block.

• ✓ Have a payment method ready for the $8.75 per 25-minute off-site session.