AdvancePay & ConnectNetwork: Setting Up Prepaid Phone Calls to a Florida DOC Inmate
AdvancePay is a prepaid option that lets you put money on your own phone number so your incarcerated loved one can call you reliably.
With AdvancePay, you fund your phone number ahead of time. When the incarcerated person calls you, the cost draws down from that prepaid balance. Think of it like putting minutes on your number that only their calls can use.
For billing questions about AdvancePay through ConnectNetwork, call the customer service line at (866) 732-9098. You can speak with a representative or use the automated system.
Need to send funds or correspondence by mail? Address it to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.
Tip: When creating your ConnectNetwork account, enter your first and last name exactly as it appears on your government-issued photo ID. This may need to match official visitation records for security purposes.
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