ConnectNetwork (ViaPath) Accounts: 180-Day Expiration, Refunds, and Using Your Existing Login

ViaPath's Friends and Family accounts go inactive after 180 consecutive days without any activity. Once that happens, your balance may be forfeited - unless state law or a contract specifies a different timeframe. The bottom line: if you fund an account and then don't use it for six months, you could lose whatever's left in it.

Here's the good news: the 180-day clock resets every time you use the account. Even one transaction or login during that window starts the countdown over. A quick check-in is all it takes to keep your account active.

If your account has already gone inactive or been forfeited, you can request a refund by calling ViaPath customer service at 866-516-0115. Have your account details ready - they'll need to verify your identity before processing the request.

Want a heads-up before your account expires? If you provide your contact information and opt in to alerts, ViaPath will send a text and/or email reminder at least 30 days before expiration. That reminder gives you time to log in and reset the clock.

Already have a ConnectNetwork account? You don't need to create a new one. Just sign in with the same email and password you've always used.

S5

• ✓ Log in and use the account periodically so the 180-day inactivity clock resets.
• ✓ Opt in to text/email alerts, and make sure your contact information is up to date so you’ll actually receive the reminder.
• ✓ If you keep a balance in the account, set a personal calendar reminder well before 180 days so you don’t rely on memory alone.
• ✓ If you think an account has already expired or been forfeited, call customer service sooner rather than later to ask about a refund.