Riverbend Package Program: What Families Need to Know About Access Securepak

If your loved one is at Riverbend Private Prison in Georgia, here's something important: the Georgia Department of Corrections states that Riverbend will continue to use the Access Securepak package program until further notice. This matters because many families are used to a different vendor for Georgia packages. An order placed through the wrong channel can mean delays and frustration.

Many Georgia facilities use Union Supply. If that's what you're used to, you might be familiar with mailing orders to their address: 2500 Regent Blvd Dept. 421 P.O. Box 619059 Dallas, TX 75261-9059. But Riverbend is on Access Securepak. If you were planning to mail in an order out of habit, pause and confirm you're using the right vendor for this facility.

Union Supply also takes phone orders, which is another spot where families can get tripped up. The Union Supply phone numbers listed by GDC are 1-562-361-5719 and the toll-free line 1-855-247-0563. If you're reaching for one of these numbers out of habit, stop and double-check that you're ordering through the vendor assigned to Riverbend.

GDC sets package limits that affect what you can order and when. For State Prisons and ITFs, the maximum is $100 per offender or 15 lbs. per package (whichever limit you hit first). For Probation Detention Centers, it's $50 per offender or 7 lbs. per package. If multiple orders are placed for the same offender, they get consolidated into one package, and the combined total still can't exceed the applicable spending or weight limit.

1. Confirm the Riverbend vendor on the GDC “sending packages” page: Riverbend Private Prison is listed as continuing to use Access Securepak until further notice.
2. Check the limits that apply to your loved one’s facility type: GDC sets maximum spending and weight limits (for example, $100 or 15 lbs. for State Prisons and ITFs, whichever comes first), so build your cart with those caps in mind.
3. Find the current deadline and plan backward: GDC states that orders received after the deadline will not be accepted, so do not wait until the last day if you can avoid it.

• ✓ Confirm the current ordering deadline for your facility and package program
• ✓ Look for shipping and handling fees and whether they are non-refundable (GDC lists a $2.95 non-refundable shipping/handling charge for orders)
• ✓ Review accepted payment methods before you start checkout
• ✓ Read the vendor’s shipping, handling, and cancellation terms so you know what happens if something goes wrong

Practical Precautions

• ✓ Save your order confirmation page (screenshot or print)
• ✓ Keep the receipt showing the full total, including shipping and handling fees
• ✓ Write down the date you ordered and any deadline listed at the time of purchase
• ✓ If there is a stated non-refundable fee (GDC lists a $2.95 non-refundable shipping/handling charge for orders), keep that detail with your records

Not sure whether your loved one at Riverbend should be ordered through Access Securepak? Can't find the right ordering screen for the facility? Stop before submitting payment. The fastest way to avoid a wasted order is to verify the vendor and rules directly through the official GDC package information and the package provider's customer support.