How to Contact an Inmate at Conway County Detention Center, AR (AR)

Don't assume what worked at another jail will work here. Conway County Detention Center has its own rules about who can call, how accounts get set up, what you can mail, and when visits happen. Before you send anything, fund any account, or make the trip, confirm the current options directly with the detention center.

Steps to Follow

• ✓ Confirm the inmate’s full legal name and date of birth (or booking number, if you have it), so staff can locate the correct person
• ✓ Verify which contact methods are currently approved (mail, phone calls, visitation, and any electronic messaging or video options)
• ✓ Ask whether you must be on an approved contact or visitation list before calls or visits can happen
• ✓ If phone or video contact requires an account, ask how to set it up and what information you need to provide
• ✓ Get the current mail rules before you send anything (allowed contents, photo rules, and how the envelope must be addressed)
• ✓ If you plan to visit, confirm the schedule, check-in process, and ID requirements before you go
• ✓ Write down what you’re told (date, time, and the staff member or department), so you can reference it if something changes

What to Verify

• ✓ Which communication methods are available right now (letters, phone calls, on-site visits, video visits, electronic messages)
• ✓ Whether you must be listed as an approved contact for calls, video, or visitation
• ✓ Any identification requirements for visitors (type of ID accepted and whether it must be unexpired)
• ✓ Visitation details: days/times, how to sign up (if required), arrival time expectations, and rules for minors
• ✓ Mail rules: what is allowed inside a letter, whether photos are allowed, how many, and any restrictions on paper, decorations, perfume, stickers, or extra enclosures
• ✓ The correct way to address mail (name format, any required identifiers, and return address requirements)
• ✓ Whether books or magazines are permitted, and if they must come directly from a publisher or approved seller
• ✓ How phone calling works (outgoing-only, collect/prepaid options, any account setup steps)
• ✓ If video visits or messaging exist: how to register, what devices are supported, and how scheduling works
• ✓ Any disciplinary or housing restrictions that can temporarily limit phone, mail, or visits
• ✓ The best department to call for each topic (booking/records for inmate status, visitation staff for scheduling and rules, mailroom for mail questions)

1. Start with official sources. Look up the Conway County government or detention center information and use the official contact details listed there.
2. Call the detention center and ask the right question. Tell them you’re trying to contact an inmate and ask which methods are currently allowed and what the setup steps are.
3. Confirm the inmate’s status and any holds. If you’re unsure where someone is in the process, ask booking/records to confirm the person is housed there and able to receive mail or visits.
4. Ask for the exact mail instructions. Request the required addressing format and any rules that commonly cause mail to be rejected.
5. Verify visitation logistics before you go. Ask about scheduling, check-in time, ID requirements, and anything that would turn you away at the door.
6. If you get conflicting answers, call back. Policies are sometimes interpreted differently. Ask to speak with the department responsible for that area (visitation or mailroom) and re-check the details.