NCIC App Privacy & Data Deletion: What Families Should Know (for Conway County families)

Both app store listings say the same thing: no data collected. Apple's App Store privacy section for the NCIC iOS app states:

Google Play's Data safety section includes two additional details families often look for. It says data is encrypted in transit - meaning information is protected while traveling between your device and the service. It also states no data is shared with third parties.

Want to clean up your digital footprint? Google Play's Data safety section says: "You can request that data be deleted." When you make a request, being organized helps. Gather the basics you used to sign up - like the email or phone number tied to your account - along with any details that identify your activity (approximate dates you used the app, which features you used).

• ✓ The email address (or other login info) you used for your NCIC account
• ✓ The name on the account and any usernames shown in the app
• ✓ Approximate dates you used the app (or when you last logged in)
• ✓ A short description of what you want deleted (account, messages, payment profile, etc.)
• ✓ A screenshot of the Google Play “Data safety” line that says “You can request that data be deleted” (helpful for reference when you write your request)

Here's an extra wrinkle for Conway County families: the Google Play listing notes that "Services vary per facility." Even if the app's store listing makes certain privacy statements, the detention center's own procedures - and any records they keep on their end - can be separate from what the app does. Before relying on the app for messaging or video, get clarity on what Conway County Detention Center allows, how it handles communication, and whether the facility has its own data retention practices.

1. Confirm the facility’s app policy - Ask Conway County Detention Center whether they use/permit NCIC services and which features are actually available, since “Services vary per facility.”
2. Ask what records the facility keeps - If the jail can see, log, or retain any communication/visit information on their side, ask what is kept and for how long.
3. Request deletion through the app’s deletion process - If you want your data removed, follow the Google Play listing’s direction that “You can request that data be deleted,” and separately ask the facility to confirm what (if anything) they can remove from their own systems.