NCIC App Privacy: What Data Is Collected, Shared, and How to Request Deletion
If you use the NCIC app for messaging or video visitation, you might be wondering what information it collects and who can see it. Here's what the app store listings say about data collection, sharing, encryption, and deletion requests, plus practical ways to protect your privacy.
According to the NCIC app's store listings, the developer does not collect any data from the app. On the Apple App Store, this shows up under "Data Not Collected." Google Play's Data safety section says the same thing: "No data collected."
Note: These statements come from developer-supplied app store disclosures. They are not an independent audit of the app.
Google Play's Data safety disclosure says the NCIC app does not share data with third parties. It also indicates that data is encrypted in transit. That means your information is protected while moving between your device and the app's servers (for example, when you're sending messages or using video visitation).
Reminder: “No data shared with third parties” and “encrypted in transit” are reported by the developer in Google Play’s Data safety fields, and those disclosures can be updated over time.
Google Play's Data safety section for the NCIC app says you can request that your data be deleted. If you're closing your account, switching phones, or just want less information tied to the service, that deletion request option is where to start.
- Find the NCIC app listing in Google Play: Open the app’s store page and look for the developer contact or support information.
- Check the app for a support or help option: Many apps include an in-app way to contact support or manage account settings.
- Submit a deletion request: Ask specifically for data deletion, and include enough account details for them to locate your profile (for example, the email or phone number you used for your NCIC account).
- Save a copy of your request: Take a screenshot or keep an email record so you have the date and what you asked for.
Practical Tips
- ✓ Share the minimum you need to share in messages, photos, and video. Even with “no data collected” and “no third-party sharing” listed, it’s smart to treat anything sent through a jail communication app as sensitive.
- ✓ Keep your account secure. Use a strong, unique password for your NCIC account and lock your phone with a passcode or biometric sign-in.
- ✓ Review app permissions on your device. If something looks unnecessary for how you use the app, consider limiting it in your phone’s settings.
- ✓ Be thoughtful about payment details. If you add funds with a credit or debit card, use a trusted device and avoid public Wi-Fi.
- ✓ If you’re uncomfortable with what’s in your account history or profile, use the app store disclosure that says you can request deletion and follow up until you get a clear response.
- ✓ Re-check the store disclosures occasionally. The Google Play Data safety fields can change as the developer updates the listing.
Tip: Even when an app listing says "no data collected" and "no data shared," keep your conversations and uploads focused on what you actually need for staying connected. Store disclosures are self-reported, and privacy risk goes beyond just third-party sharing.
The NCIC app's Google Play listing notes that services vary by facility. For families using NCIC with Conway County Detention Center, this matters: what's available and how it works depends on the facility's setup and rules. Before you rely on a feature or make a privacy decision, check the current NCIC policies and confirm what the facility allows.
Note: Facility-specific rules can affect what you can send, how communication is handled, and what happens to account information tied to messaging or visitation services.
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