Video Visits with the NCIC Mobile App: What to Know

The NCIC Mobile Visitation app is designed for staying connected from your phone. According to the app's description, it supports scheduling video visits and having video calls with inmates. It also advertises in-app chat with text, GIFs, emojis, photo attachments, and video messages. For families, that means one place to handle both visit scheduling and daily communication, as long as those services are turned on for Conway County Detention Center.

On Apple devices, the NCIC Mobile Video Visitation app requires iOS 14.0 or later (iPadOS 14.0 or later on iPads). The app is free to download from the App Store. However, the services you use inside the app depend on what Conway County Detention Center allows and what your account needs for calling, visits, or messaging.

1. Install the NCIC Mobile Visitation app and sign in. Once you are in, look for the video visitation area where scheduling is offered.
2. Schedule your video visit in the app. The app advertises the ability to schedule video visits, but the available times and any restrictions can differ by facility.
3. Join the visit at the scheduled time. When your appointment comes up, use the app to connect for the video call, following any on-screen prompts.
4. Expect facility-specific limits. Even if the app supports scheduling and video calls in general, Conway County Detention Center sets the rules for what is available and when.

Beyond video visits, the NCIC app also advertises messaging features. Depending on what the facility has enabled, you may be able to send and receive text messages, use emojis and GIFs, and share photos or video messages. Conway County Detention Center may limit which messaging options are available. If you don't see a feature in your app, it's likely turned off for that facility.

S5

• ✓ Register a new account from the NCIC Customer Portal login page using the “Register Here” option.
• ✓ Use “Forgot Password” on the NCIC Customer Portal login page if you cannot get back into your account.
• ✓ Use “Add Funds” from the NCIC account portal if you need to add money to your account for paid services.

If the app is glitchy, won't load a visit, or fails during setup, start with the basics: make sure your device meets the app's requirements and that you're running an up-to-date version. Then consider the bigger issue: availability. The app itself states that services vary per facility, so the fastest way to avoid wasted time is to confirm Conway County Detention Center's current rules for video visits and what features your loved one can actually use from their housing location.