Setting Up Phone Calls From Coosa County Jail (NCIC): Accounts, Rates, Hours, and Voicemail
If your loved one is at Coosa County Jail, phone service runs through NCIC Inmate Communications. Here's how to set up an account, understand the rates and calling hours, and use voicemail.
Coosa County Jail uses NCIC Inmate Communications for inmate phone service. Why does that matter? Your ability to receive calls - and keep costs predictable - depends on setting up and funding the right NCIC account before calls start coming in.
Set up and fund a pre-paid collect account at NCIC's account site: https://accounts.ncic.com. Once funded, calls bill against that balance instead of hitting you with surprise collect charges.
Prefer to handle things by phone? Call NCIC's toll-free line at 1-800-943-2189. It's a good option if you're having trouble online or need to ask a billing question while adding funds.
Inmate phones at Coosa County Jail are available daily from 6:00 am to 10:00 pm. If you're missing calls, check whether you're trying outside that window.
Calls are billed by the minute. The jail states there are no connection fees or surcharges on top of the per-minute charge, which makes it easier to estimate costs once you know your rate category.
Coosa County publishes per-minute rates by call type. Local calls run $0.25 per minute. Intralata/Intrastate and Interlata/Intrastate calls are also $0.25 per minute. For Interlata/Interstate, collect calls are $0.25 per minute while pre-paid collect drops to $0.21 per minute (debit/debit cards remain at $0.25). International calls are $0.50 per minute. Your actual rate depends on where you're located and the call type, so charges can vary by destination.
Prepaid Fees Funding
- ✓ Pre-paid account fee (IVR or Web): $3.00
- ✓ Pre-paid account fee (Live Operator): $5.95
- ✓ Cash, money order, or check: $0.00 pre-paid account fee listed for Coosa County
- ✓ Third-party funding (for example, money order or Western Union): fee is listed as “pass-through”
Coosa County Jail offers inmate voicemail through NCIC. Both incoming and outgoing voicemail are available - helpful when you keep missing live calls or your schedules don't line up.
Voicemail messages max out at 3 minutes and cost $1.50 each. Keep your message focused - names, quick updates, time-sensitive info - so you don't have to pay for multiple messages.
Tip: Voicemail can be a good backup when you can’t catch a live call. Messages are capped at 3 minutes and cost $1.50 each, so plan what you want to say before you record.
Having trouble with your account, funding, or charges? Start with NCIC. Manage your account at https://accounts.ncic.com or call 1-800-943-2189 for help.
For jail-specific questions that aren't billing-related - like facility policies affecting phone access - contact the Coosa County Sheriff's Office: 296 School Street, PO Box 279, Rockford, AL 35136. Phone: 256-377-2211 or 256-377-4922. Fax: 256-377-2690. Email: office@coosaso.com.
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