How to Send Money to Someone in an Indiana Prison (step-by-step)

Before you deposit anything, make sure you're funding the right account. A Trust Fund deposit is what most families mean by

1. Go to ConnectNetwork - Open www.ConnectNetwork.com.
2. Sign in or create an account - If it’s your first time, you’ll set up your login before you can make a deposit.
3. Select the incarcerated person - Have their full name and DOC number ready so you can match the correct profile.
4. Choose the account type - Pick the option that fits what you’re trying to fund (Trust Fund, AdvancePay, PIN Debt, or Debt Link).
5. Enter your payment details - Follow the prompts to add your payment information.
6. Review and confirm - Double-check the incarcerated person and account type, then submit the deposit.

Phone Deposits

• ✓ AdvancePay (phone deposit): 800-483-8314
• ✓ PIN Debit (phone deposit): 855-706-2445
• ✓ Trust Fund (phone deposit): 888-988-4768

Phone deposits work well if you don't have reliable internet or just want to add funds quickly without navigating a website. Make sure you call the number that matches the account you're trying to fund. If phone calls are the goal, here's the difference. AdvancePay is tied to a specific phone number you register - calls can only go to that number using your deposited funds, and rates are set by each facility. PIN Debt works differently: the incarcerated person uses it to pay for their own calls to numbers their facility allows. It can be funded from their commissary/trust account, and while pricing varies by facility, PIN Debit is generally cheaper than other incarcerated individual calls.

Prefer doing everything from your phone? ConnectNetwork by ViaPath has mobile apps for Apple and Android. The app uses the same account you'd use on the website - sign in, select the incarcerated person, and choose which account to fund. On Apple devices, some features may be limited. If something you need isn't showing up, complete the deposit through the ConnectNetwork website instead.

1. Get the deposit form and fill it out completely - Use the incarcerated person’s full name and double-check their DOC number.
2. Buy a money order in U.S. dollars (max $300) - The maximum money order amount is $300, and it must be issued in US dollars.
3. Make it payable correctly - Write the payee as “ViaPath Financial Services.”
4. Write clearly and don’t attach anything - Print legibly in blue or black ink, complete every field, and do not tape, staple, or paper clip the form to the money order.
5. Mail only what’s required - Send only the deposit form and the money order (no cash, letters, photos, stamps, staples, or other items).
6. Use the address listed on the deposit form - Mail the completed deposit form and money order to ViaPath Financial Services at the address provided on the form.

Common Mistakes

• ✓ Leaving off the incarcerated person’s DOC number, or using the wrong number
• ✓ Making the money order payable to the wrong payee (it must be payable to “ViaPath Financial Services”)
• ✓ Sending anything besides the deposit form and money order (no cash, letters, photos, stamps, staples, paper clips, or other items)
• ✓ Using a money order that isn’t issued in U.S. dollars
• ✓ Exceeding the $300 maximum per money order
• ✓ Writing unclearly or leaving fields blank, which can slow processing or cause the deposit to be returned

If Something Goes Wrong

• ✓ Check your ConnectNetwork account for your transaction history and any status updates
• ✓ If you funded Trust Fund by phone, call 888-988-4768
• ✓ If you funded AdvancePay by phone, call 800-483-8314
• ✓ If you funded PIN Debit by phone, call 855-706-2445

If a deposit doesn't post as expected, start by checking your ConnectNetwork transaction history. Confirm the account type you funded and the details you entered. Keep any confirmation info you received - especially reference numbers - so customer service has something concrete to look up. Need to talk to someone? Call the toll-free number that matches the account type (Trust Fund, AdvancePay, or PIN Debit). This gets you to the right support channel faster and avoids the back-and-forth that happens when deposits go to unintended accounts.