How to send messages, photos, and packages
Cortland County Correctional Facility typically offers phone calls, scheduled video sessions, and tablet messaging for staying in touch. The exact services and vendor can vary. Calls, video sessions, and messages are monitored and recorded, and there may be restrictions on who an incarcerated person can contact. Before you can place or receive calls, send messages, or use video visiting, you'll need to register with the facility's approved vendor and add funds to your account. Video visits generally need to be scheduled ahead of time, run in short time slots, and may be limited in how often or how long they last. If you're looking for information about Level 1 offenders or offenders with undetermined risk, call 800-262-3257 during listed weekday hours (excluding legal holidays). When registering, bring a valid government-issued photo ID showing your name and current address.
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For Level 1 offenders and offenders with undetermined risk, call 800-262-3257 during listed weekday hours (excluding legal holidays). For other calling and account questions, you'll generally need to register with the facility's approved phone vendor and fund an account before calls can be placed or received.
Video visits are commonly available, but you'll need to register with the facility's approved video vendor and create an online account first. Visits must typically be scheduled in advance. They run in short time slots and may be limited in how often or how long you can connect.
Bring a valid government-issued photo ID showing your name and current address. Photocopies and damaged documents are typically not accepted, so make sure yours is an original and legible.
Trying to reach someone at Cortland County Correctional Facility? Your best first step is to verify the current rules directly with the facility before sending mail, adding money, or planning a visit.
