Send Photos & Mail at Coyote Ridge Corrections Center

How to send messages, photos, and packages

Overview

At Coyote Ridge Corrections Center, each incarcerated person gets a unique PIN for placing phone calls—and they're responsible for any calls made with it. Calls through the facility phone system are generally monitored and recorded. Families can typically add funds through prepaid options or by funding phone or vendor accounts, though the exact setup varies. Video visits, tablet messaging, and photo sharing run through third‑party vendors. You'll need to create an account, verify your identity, and schedule sessions ahead of time. Visitor registration and some consent forms (like minor/guardian paperwork) go through the Statewide Visit Unit, which tracks visitor information and application status.

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Quick Facts

  • All incarcerated individuals are assigned a PIN which must be entered to initiate phone calls.
  • Incarcerated individuals are responsible for calls made using their assigned PIN.
  • Calls and remote sessions are typically recorded and monitored through the facility phone and vendor systems.
  • Visitor registration and certain consent forms are handled by the Statewide Visit Unit, which enters visitor information and updates application status.
  • Incoming legal mail must meet defined sender criteria and the front of the envelope must be clearly marked “Legal Mail,” “Attorney/Client,” “Confidential,” or similar.

Common Questions

How can I receive calls from someone at Coyote Ridge Corrections Center?

You can’t call into the facility; the incarcerated person has to place the call using their assigned PIN. Calls are typically monitored and recorded, and they’re responsible for calls made with their PIN.

Do I need an account to do a video visit with someone at Coyote Ridge?

Yes. Video visits and tablet messaging typically go through third‑party vendors, so you’ll usually need to create an account, verify your identity, and schedule ahead of time.

Who is responsible for calls placed from an incarcerated person's PIN?

The incarcerated person assigned the PIN is responsible for all calls made with that PIN.

How must legal mail be marked for Coyote Ridge Corrections Center?

Legal mail must meet the facility’s sender criteria and be clearly marked on the front of the envelope with “Legal Mail,” “Attorney/Client,” “Confidential,” or similar wording.

Will staff open legal mail at Coyote Ridge?

Yes. Designated employees open legal mail only in the incarcerated individual’s presence, following legal-mail procedures. If it’s opened inadvertently, staff initial the envelope to document the error.

How long does mail typically take to be processed at Coyote Ridge?

Processing timeframes (excluding weekends, holidays, and emergencies) list about 2 business days for first-class mail. Electronic messages and mail requiring investigative review can take up to 7 business days.

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