How to Send Paper Mail to Someone at Craggy CC (TextBehind rules and addressing template)
If your loved one is at Craggy Correctional Center (NCDAC), paper mail doesn't go straight to the prison. It routes through TextBehind first for screening and scanning, then the scanned images are delivered electronically to their tablet. That means the address format has to be exact.
For people incarcerated in NCDAC facilities like Craggy Correctional Center, non-legal mail goes through TextBehind - not the prison mailroom. TextBehind scans everything you send (letters, greeting cards, photos, artwork) and forwards the images to the facility. Your loved one receives the mail on their tablet.
Don't want to deal with envelopes? TextBehind also lets you submit letters and upload photos directly through their app or website.
The most common reason mail gets delayed or bounced? Wrong address format. For Craggy Correctional Center, non-legal mail must go to TextBehind's Maryland processing address. Include the incarcerated person's name and OPUS number, the full prison name (no abbreviations), and the P.O. Box in Phoenix, Maryland. Miss any of these details and your mail comes right back.
- ✓ TEMPLATE (copy exactly)
- ✓ Offender Full Name #OPUSNUMBER
- ✓ Craggy Correctional Center
- ✓ P.O. Box 247
- ✓ Phoenix, MD 21131
- ✓ EXAMPLE
- ✓ John Doe #1234567
- ✓ Craggy Correctional Center
- ✓ P.O. Box 247
- ✓ Phoenix, MD 21131
Note: If your envelope isn’t addressed to TextBehind’s Maryland address in the required format, it will be returned to the sender.
Make sure your return address uses your full first name and full last name - no initials. TextBehind will return mail that doesn’t meet this return-address standard.
Since TextBehind delivers scanned images, the original paper letter and contents don't automatically reach your loved one. Want the originals back? Contact TextBehind customer support at info@textbehind.com within 30 days. There's a service fee per letter for return mailing. After 30 days, TextBehind shreds everything.
Fee: TextBehind charges a $2.50 service fee per letter to return originals via mail.
TextBehind handles scanned mail only - not packages. Don't try to send packages or physical publications through them. They'll just send it back.
- Use the prison’s street address for shipping - physical publications and packages should be addressed to the facility’s street address (not the TextBehind P.O. Box).
- Put the person’s name and OPUS number on the first line - that identifier is what helps the facility route the shipment.
- Follow the facility-name + street-address format - here’s the example format NCDAC provides:
- John Doe #1234567
- Central Prison
- 1300 Western Blvd.
- Raleigh, NC 27606
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