Penmate Inmate Support Guides
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Sending Money to an Inmate at Craggy CC: Options, Addresses, and Timing

Getting money onto someone's trust account is straightforward once you pick the right method. Here are the main deposit options for Craggy CC/NCDAC, where to mail money orders, and how long each takes.

• 2 min read • dac.nc.gov
Sending Money to an Inmate at Craggy CC: Options, Addresses, and Timing

Craggy CC (NCDAC) uses two vendors for deposits: ViaPath/ConnectNetwork handles web, mobile, phone, and walk-in options, while TouchPay processes mailed money orders. Your choice depends on speed - electronic deposits post faster, while mail takes longer. One restriction catches people off guard: only approved visitors can deposit funds to an offender's account. If you're not on the approved visitor list, your deposit may be rejected.

Heads up: Only people identified as approved visitors for the offender are permitted to deposit funds to that offender’s account.

Don't mail money orders to the prison - they won't process them. Instead, send money orders to TouchPay with a deposit slip. Make the money order payable to TouchPay Holdings, LLC and mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.

  • ✓ Make the money order payable to TouchPay Holdings, LLC
  • ✓ Include a deposit slip with your money order
  • ✓ Mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174

Mailed TouchPay money orders typically take up to ten business days to reach the offender's account. Sometimes funds post sooner, but plan for ten days - especially if you're trying to cover a commissary deadline.

Need the money there faster? Web, mobile, phone, and walk-in deposits through ViaPath/ConnectNetwork usually post by the next business day. That's your best bet when timing matters.

NCDAC publishes a fee schedule (last updated August 1, 2023) that breaks down costs by deposit amount and method. Fees can change, so check the current rates on the NCDAC send-money page or through the deposit vendor before you pay.

If you set up a ConnectNetwork Friends & Family account, stay active. Accounts go inactive after 180 consecutive days without use - and inactive accounts are subject to forfeiture. Any transaction resets that clock. Need a refund? You won't get that through the facility. Contact ConnectNetwork customer service by phone instead.

Refunds (ConnectNetwork): Call customer service at 866-516-0115.

Sending Money to an Inmate at Craggy CC: Options, Addresses, and Timing

If you run into problems while trying to make a deposit, ViaPath has a toll-free assistance line that can help troubleshoot the process: 877-650-4249. For issues tied to a ConnectNetwork Friends & Family account - especially refunds or inactivity/forfeiture concerns - use ConnectNetwork customer service.

  1. Call ViaPath deposit support - If you’re having trouble making a deposit, call 877-650-4249.
  2. Call ConnectNetwork customer service for refunds/account issues - For refunds related to a Friends & Family account, call 866-516-0115.

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