Penmate Inmate Support Guides
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Video Visits with the GettingOut App: How to Connect from Home to Craggy CC

Craggy Correctional Center is part of NCDAC, and video visits are one way to stay connected from home. Here's how to use the GettingOut Visits app to schedule and complete a video visit.

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Video Visits with the GettingOut App: How to Connect from Home to Craggy CC

Yes. People incarcerated at Craggy Correctional Center can receive visits either in person or via video. For video visits, NCDAC uses the GettingOut Visits app for scheduling and conducting calls. Video visiting is typically limited to people on the incarcerated person's approved visitors list. If you're unsure whether you're approved - or whether video visits are enabled for your loved one - confirm that first before setting everything up.

Video Visits with the GettingOut App: How to Connect from Home to Craggy CC
  1. Find the GettingOut Visits app - Search for “GettingOut Visits” in your phone’s app store.
  2. Download and install - Install the app on the device you plan to use for the visit.
  3. Open the app and create your account - Follow the prompts to set up a visitor account.
  4. Use the app to arrange the visit - Once you’re signed in, you’ll use GettingOut Visits to conduct a video visit or make a video visit appointment.

Note: Don't assume video visits work automatically. Make sure your loved one's facility setup allows video visits and that you're on their approved visitors list.

GettingOut Visits offers two ways to connect: schedule a video visit for a specific date and time, or use the on-demand option (often labeled "Visit Now") when available. Scheduling works best when you're planning around work, childcare, or time zones. On-demand is handy when you have a free window and hope your loved one can connect right away.

On cost: the GettingOut Visits app states there are no upfront costs or connection fees - you're charged only for the actual duration of the video visit. Pricing can vary, so check the app for current rates before you start or schedule a session.

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  • ✓ Confirm you’re on the incarcerated person’s approved visitors list before trying to schedule or start a video visit.
  • ✓ If you’re visiting from a computer, have a stable internet connection plus a webcam, microphone, and a recent web browser.
  • ✓ Keep the GettingOut Visits app updated so you’re not blocked by an outdated version.
  • ✓ If the app isn’t letting you schedule or connect, use the vendor’s in-app help/support options for account or technical issues.

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