How to deposit funds, commissary, and payment options
To add money to someone's trust/commissary account at Craggy CC, you can send a mailed money order. Make it payable to TouchPay, include the required facility deposit slip, and mail it to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. Mailed deposits take up to ten business days to post, so plan ahead if funds are needed quickly. Fees apply—a Money Transfer Fees schedule (effective August 1, 2023) lists costs by deposit amount and channel. Common deposit options in North Carolina include web/mobile apps, phone, walk-in retail/kiosk locations, and mailed money orders. Follow the vendor's form instructions and enter the incarcerated person's full booked name and ID exactly as shown.
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Getting money onto someone's trust account is straightforward once you pick the right method. Here are the main deposit options for Craggy CC/NCDAC, where to mail money orders, and how long each takes.
Mail a money order payable to TouchPay with the required deposit slip to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. Include only what the vendor instructions require—no extra letters, photos, or staples.
Funds from mailed trust deposits are reported as available within ten business days after processing.
Yes. A Money Transfer Fees schedule (effective August 1, 2023) applies, with fees based on the deposit amount and the deposit channel. Check the vendor fee page for the specific amounts for online, phone, kiosk, and mailed deposits.
Before you can visit someone at Craggy Correctional Center, your visitor application must be completed and approved by facility staff. Show up without that approval—or try to schedule a visit before it's in place—and you won't get in.
Getting approved to visit at Craggy CC comes down to one thing: submitting a complete visitor application that passes facility review. This guide walks you through the process and helps you avoid the mistakes that slow people down or get applications denied.
Your first visit goes a lot smoother when you handle approvals and scheduling ahead of time. Here's how to confirm your visit type, request an appointment, and show up ready for check-in at Craggy Correctional Center.
