How to send messages, photos, and packages
Video visits at Craggy Correctional Center run through the GettingOut Visits app or a web browser. You'll need approval in the vendor system before connecting—only approved visitors can participate. Depending on availability, you can schedule visits ahead of time or start one on demand through GettingOut. The platform advertises no upfront or connection fees; you're charged only for actual session time. Since communication services run through third-party vendor portals, you'll create and sign into a vendor account to schedule visits, manage contacts, or add funds. One thing to know: ConnectNetwork Friends & Family accounts go inactive after 180 consecutive days without activity, and getting a refund requires contacting their customer service.
Search for a loved one and send messages and photos in minutes.
Sending a regular letter to someone at Craggy Correctional Center? It goes through TextBehind first. Your mail gets screened, scanned, and delivered electronically to their tablet.
If your loved one is at Craggy Correctional Center (NCDAC), paper mail doesn't go straight to the prison. It routes through TextBehind first for screening and scanning, then the scanned images are delivered electronically to their tablet. That means the address format has to be exact.
Sending a care package sounds simple enough, but North Carolina uses a specific vendor system—and a few rules can trip you up. Here's how packages work for someone at Craggy Correctional Center, including footwear limits and what happens if their status changes before an order ships.
Use the GettingOut Visits app or the web portal and make sure you’re approved in the vendor system. At Craggy CC, visits can be scheduled in advance or started on demand by following the vendor’s sign-in and scheduling steps.
GettingOut advertises no upfront or connection fees—you're charged only for actual session time. Check the GettingOut app or site for current per-minute or session pricing before booking.
ConnectNetwork Friends & Family accounts go inactive after 180 consecutive days without activity, and balances may be forfeited. To request a refund, call their customer service using the ConnectNetwork number in their documentation.
Address non-legal paper mail to TextBehind, P.O. Box 247, Phoenix, MD 21131. Include the recipient’s full name, OPUS number, and the name of the prison on each piece of mail.
No. TextBehind does not process packages and will return them to the sender. Publishers and vendors should ship books or publications directly to the facility street address, following the prison’s vendor rules.
Yes. Request return of originals from TextBehind within 30 days for a $2.50 per-letter fee. Miss that window, and the originals are destroyed.
Before you can visit someone at Craggy Correctional Center, your visitor application must be completed and approved by facility staff. Show up without that approval—or try to schedule a visit before it's in place—and you won't get in.
Getting approved to visit at Craggy CC comes down to one thing: submitting a complete visitor application that passes facility review. This guide walks you through the process and helps you avoid the mistakes that slow people down or get applications denied.
Your first visit goes a lot smoother when you handle approvals and scheduling ahead of time. Here's how to confirm your visit type, request an appointment, and show up ready for check-in at Craggy Correctional Center.
