Craven Correctional Inst, NC

Visits at Craven Correctional Institution are by appointment only. You'll need to schedule directly with the prison and call the day before to confirm visitation status. Before booking, the incarcerated person must request blank visitor application forms, mail them to you, and you'll return a completed application for staff approval. Each offender can have up to 18 approved visitors (adults and minors combined) and may submit no more than 18 applications total. Under normal circumstances, offenders get one visiting session per week, lasting up to two hours. If you're 16 or older, expect pat/frisk screening and electronic device searches. Cell phones are contraband—leave them in your car. Whether you get contact or non-contact visits depends on security validation for certain Security Threat Group levels.

Craven Correctional Institution uses ViaPath/GTL tablets for phone calls, texting, digitized mail, and educational and entertainment content. To add phone time from outside, you'll go through ViaPath's portal, ConnectNetwork—not through the facility directly. Call rates run $0.10 per minute for all listed call types. People in custody can also purchase entertainment minutes through the prison canteen using their trust account funds. Since everything runs through the vendor system, you'll typically create an account and handle payments (including video visits, if available) through the vendor's app or online portal.

Craven Correctional Institution routes regular mail through TextBehind. Send letters to P.O. Box 247, Phoenix, MD, and include the inmate's name, Opus number, and the facility's full name exactly as required. Mail that's not addressed correctly gets returned to sender. TextBehind scans incoming mail and forwards digital images to the prison for delivery to the offender's tablet. Originals are held briefly—you can request yours back within 30 days for a $2.50 fee, but anything unclaimed gets shredded after that. Don't send packages through TextBehind; they'll be returned. Send packages, publications, and approved religious materials directly to the facility street address or through approved vendors.

Craven Correctional Institution uses ViaPath/TouchPay for sending money to people in custody. You can deposit through the vendor's website, mobile app, phone, or walk-in locations—whatever works best for you. One important rule: only approved visitors can deposit funds to an offender's account. If you're mailing a money order, make it payable to TouchPay, include the required deposit slip, and send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Use the incarcerated person's full booked name and inmate/account number exactly as shown to avoid delays. For deposit help, call ViaPath at 877-650-4249.