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Sending Mail to Someone at Craven Correctional: The TextBehind Address and What Happens to Originals

Letters, cards, and photos for someone at Craven Correctional don't go directly to the prison. Everything must be sent to TextBehind first, where it's scanned and delivered electronically.

• 2 min read • dac.nc.gov
Sending Mail to Someone at Craven Correctional: The TextBehind Address and What Happens to Originals

All non-legal mail for someone at Craven Correctional goes to TextBehind's P.O. Box in Phoenix, Maryland - not the prison itself. Use this exact format, line by line: Offender Name and Opus (OPUS) Number; Craven Correctional Institution (do not abbreviate); P.O. Box 247; Phoenix, MD 21131. Get this wrong and your mail comes back. Double-check the OPUS number and write out the full prison name.

Once your mail reaches TextBehind, staff scan everything - letters, greeting cards, photos, artwork - and create digital files. Those images get forwarded to the prison, where your loved one views them on a tablet. They never receive the physical originals. TextBehind says this process eliminates contraband by keeping paper mail out of the facility entirely.

  1. Decide quickly if you need the original back - TextBehind only holds originals for a limited time.
  2. Email TextBehind customer support - Contact info@textbehind.com within 30 days of TextBehind receiving the letter and contents.
  3. Pay the return-mail service fee - The fee is $2.50 per letter to cover return mailing.
  4. Don’t miss the deadline - After 30 days, the originals are shredded.
Sending Mail to Someone at Craven Correctional: The TextBehind Address and What Happens to Originals

Prohibited Items

  • ✓ Packages sent to TextBehind (they will be returned to the sender)
  • ✓ Materials for religious correspondence courses (including sacred texts) sent through TextBehind

Note: If a religious correspondence course is approved, the study materials must be sent directly to Craven Correctional from the vendor, school, or religious institution (not through TextBehind).

Some items need to bypass TextBehind - like approved religious course materials sent directly from a vendor. For those, address mail straight to Craven Correctional Institution. The P.O. Box address is P.O. Box 839, Vanceboro, NC 28586. The street address is 600 Alligator Road, Vanceboro, NC 28586.

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