Penmate Inmate Support Guides
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Sending Money to an Inmate at Craven Correctional: ConnectNetwork, Money Orders, and Who Can Deposit

Getting money to someone at Craven Correctional Institution is straightforward once you know your options: online, mobile, phone, walk-in, or mailing a money order. Use the state's authorized partners and follow the rules, and your deposit won't get delayed.

• 2 min read • dac.nc.gov
Sending Money to an Inmate at Craven Correctional: ConnectNetwork, Money Orders, and Who Can Deposit

North Carolina's Department of Adult Correction partners with ViaPath to handle deposits for people incarcerated at Craven Correctional Institution. You've got options: pay online through ConnectNetwork, use the mobile app, call in, visit a walk-in location, or mail a money order if you want to avoid fees.

Tip: Most families go with ConnectNetwork (web), mobile, phone, or walk-in - these are your "pay now" options when you need funds added without waiting on the mail.

ConnectNetwork is ViaPath's authorized online portal and the most straightforward way to add funds. ViaPath also offers mobile and phone options, so you're not stuck waiting for mail when you need to make a deposit quickly.

Electronic deposits are popular for a reason: money sent through web, mobile, phone, or walk-in shows up in the account the next business day. That predictable timing helps you plan around weekends and holidays.

Note: Web, mobile, phone, and walk-in deposits typically post the next business day - your best bet when you need funds added fast.

Prefer mailing a money order? It has to be prepared exactly as NCDAC requires. Make the money order payable to TouchPay, include a deposit slip, and mail it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.

Don't mail money orders to the prison. Craven Correctional Institution won't accept or process them - send everything to TouchPay at the address above, with the deposit slip included.

Timing: Funds from mailed money orders will be available to the offender within ten business days.

Here's a rule that catches people off guard: only approved visitors can deposit funds into an offender's account at Craven Correctional Institution. If you're not on the approved visitor list, your deposit may be rejected.

Heads up: Confirm you're on the approved visitor list before sending money - saves you from rejected deposits and wasted time.

Sending Money to an Inmate at Craven Correctional: ConnectNetwork, Money Orders, and Who Can Deposit

Having trouble with a payment? Not sure which option to use? Call ViaPath's toll-free line at 877-650-4249 for help with deposits to Craven Correctional Institution.

  • ✓ The offender’s identifying details (so the deposit is applied to the right account)
  • ✓ The deposit method you’re using (web/ConnectNetwork, mobile, phone, or walk-in)
  • ✓ Your timing expectations (next-business-day for web/mobile/phone/walk-in deposits)
  • ✓ A clear description of what went wrong, then call ViaPath at 877-650-4249

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